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Digital Solutions Manager
2 months ago
As a Client Engagement Manager at LotusFlare, you will play a critical role in leading the delivery of high-quality digital solutions to our clients in the telecoms, media, and technology sectors. Your primary responsibility will be to build and maintain strong relationships with our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Deliver digital solutions that meet client requirements, comprising platform SaaS licensing and custom development.
- Act as the primary point of contact for clients, providing exceptional customer service and support.
- Collaborate with LotusFlare's product and engineering teams to propose and implement solutions that meet client needs.
- Build and maintain strong, long-lasting relationships with clients, ensuring their satisfaction and loyalty.
- Coordinate with 3rd parties involved in solution delivery, ensuring seamless execution.
- Drive project execution, tracking delivery, and taking ownership of change management.
- Manage testing, production releases, and project handover to customer support and operational teams.
- Act as a key interface between the client and LotusFlare organization, including product, sales, engineering, support, and business.
- Support project management activities, ensuring issues are documented and addressed.
- Bachelor's degree from a top-tier university; advanced degree or MBA is preferred.
- 5+ years of experience in management consulting, enterprise software, or startups.
- Deep expertise in industries such as mobile and fixed telecommunications, media, and technology.
- Experience in managing engagement and projects with Mobile Operators related to digital initiatives, including Business Support System (BSS) digitization.
- Functional knowledge, including strategy, project management, and product management.
- Proven track record of performance leading delivery of complex digital solutions, on time and within budget.
- Exceptional analytical and quantitative problem-solving skills.
- Demonstrated leadership ability in an international team environment.
- Initiative taker, eager to break new ground, create opportunities for others, and a quick learner.
- Comfort and experience with cross-organizational communication; excellent written and verbal communication skills.
- Willingness and ability to travel.
- Competitive salary package.
- Paid lunch.
- Yearly bonus.
- Training and workshops.
- Truly flexible working hours.
