Digital Solutions Executive

1 month ago

Johannesburg, Gauteng, South Africa LotusFlare Full time

Role Overview

As a Client Engagement Manager at LotusFlare, you will play a pivotal role in leading the delivery of high-quality, complex digital projects while fostering trusted relationships with our clients. Your primary responsibility will be to oversee a portfolio of clients and enterprise software solutions, guiding both the client and team members towards successful project executions and achieving overall project goals.

Main Responsibilities

  • Deliver digital solutions, comprising both platform SaaS licensing and custom development, to clients in the telecoms, media, and technology sectors.
  • Operate as the lead point of contact for all matters specific to your accounts.
  • Collaborate with LotusFlare's product and engineering teams, as well as externally with customer technical teams, to propose and help clients build solutions that unblock deployment.
  • Build and maintain strong, long-lasting customer relationships.
  • Coordinate with third parties involved in solution delivery.
  • Drive project execution, tracking delivery, taking ownership of change management, and proactively seeking and resolving blockers.
  • Manage testing, production releases, and project handover to customer support and operational teams.
  • Act as a key interface between the client and the LotusFlare organization, including product, sales, engineering, support, and business.
  • Support project management activities, ensuring issues are documented and addressed.

Requirements

  • Bachelor's degree from a top-tier university; an advanced degree or MBA is preferred.
  • 5+ years of experience in management consulting, enterprise software, or startups.
  • Deep expertise in industries such as mobile and fixed telecommunications, media, and technology.
  • Experience in managing engagement and projects with Mobile Operators related to digital initiatives, including Business Support System (BSS) digitization, is a plus.
  • Functional knowledge, including strategy, project management, and product management.
  • Proven track record of performance leading the delivery of complex digital solutions on time and within budget.
  • Exceptional analytical and quantitative problem-solving skills, with the ability to distill data and articulate the rationale for making difficult trade-offs.
  • Demonstrated leadership ability in an international team environment.
  • Initiative taker, eager to break new ground, create opportunities for others, and a quick learner.
  • Comfort and experience with cross-organizational communication, excellent written and verbal communication skills.
  • Willingness and ability to travel.

Perks

  • Competitive salary package.
  • Paid lunch.
  • Yearly bonus.
  • Training and workshops.
  • Flexible working hours.

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