Commercial Support Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa TalentCru Full time
Commercial Support Specialist

We are seeking a highly skilled Commercial Support Specialist to join our team at TalentCru. This role offers the opportunity to contribute significantly to a leading technology-driven company.

Key Responsibilities:
  • Operational Audits: Conduct rigorous operational audits to ensure adherence to Service Level Agreements (SLAs), escalation matrices, and contact points.
  • Lead Management: Handle the vetting process for inbound leads, identify quick wins, and manage the on-boarding process, ensuring all documentation is meticulously completed.
  • Partner Integration: Facilitate the on-boarding and loading of partners onto SAP and other platforms, ensuring a seamless integration.
  • Technical Collaboration: Work closely with the technical project manager to keep partners technically compliant and address any emerging issues proactively.
  • Reporting Insights: Generate and present insightful periodic reports, providing actionable recommendations to enhance efficiency and effectiveness.
  • Payments Legal Coordination: Collaborate with payments and legal teams to maintain current partner data and oversee the collection of payments and commissions related to mini apps.

Requirements:

  • Matric / Grade 12 or equivalent and relevant diploma/degree
  • Demonstrated expertise in commercial support, operational audits, and managing partnerships
  • Robust technical skills with experience using SAP and similar systems
  • Minimum of 3-5 years of experience in managing Service Level Agreements (SLAs), conducting vetting procedures, and collaborating with vendors
  • At least 3-5 years of prior experience in a commercial support role
  • Preferably experienced within the telecommunications sector
  • Outstanding analytical abilities with a track record of producing comprehensive reports
  • Excellent interpersonal and communication skills, with the ability to engage effectively with diverse, cross-functional teams


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