IT Support and Training Coordinator

3 days ago


Stellenbosch, Western Cape, South Africa Finovate People (Pty) Ltd Full time

About the Role:

We are seeking a highly skilled Junior Business Systems Analyst to join our team at Finovate People (Pty) Ltd. As a Junior Business Systems Analyst, you will be responsible for providing technical support, training, and maintenance for our information systems. This is an exciting opportunity for a motivated and detail-oriented individual to contribute to our team's success.

Key Responsibilities:

  1. System Support: Provide first-level support for various information systems, including Dipar Datagear, Peopleflow, Hubdoc, Payspace, Syft, Power BI, Mesh, Xero, Approval Max, Sign now, Netcash, Picsa, and Microsoft 365, Jotform.
  2. Troubleshoot and Resolve System-Related Issues: Troubleshoot and resolve system-related issues in a timely and efficient manner.
  3. Maintain Detailed Knowledge of Each System: Maintain a detailed knowledge of each system to assist end-users effectively.

Liaison with Service Providers:

  1. Serve as Primary Point of Contact: Serve as the primary point of contact between the company and external service providers for the supported systems.
  2. Coordinate Communication and Resolution of Issues: Coordinate communication and resolution of issues between the company and service providers.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Knowledge of the listed information systems is a plus.
  • Certification in relevant systems and technologies is desirable.

Benefits:

  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative team.


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