IT Service Delivery Manager

1 week ago


Pietermaritzburg, KwaZulu-Natal, South Africa Pronel Personnel Full time

We are seeking a highly skilled IT Service Delivery Manager to join our team at Pronel Personnel. As a key member of our team, you will be responsible for overseeing the delivery of exceptional IT services to our customers.

Key Responsibilities:

  • Collaborate with customers and our technical teams to ensure seamless service delivery.
  • Identify new sales opportunities and present products to customers.
  • Manage the performance of our technical team to ensure they deliver high-quality services.
  • Assist with internal administration tasks, including ISO and POPI compliance.
  • Chair internal meetings and collaborate with suppliers.
  • Meet with customers on-site and online to resolve issues and improve service levels.
  • Build and manage customer relationships, ensuring exceptional service and feedback.
  • Oversee staff performance, setting goals and measuring success.

If you are a motivated and experienced professional with a passion for IT and customer service, we encourage you to apply for this exciting role.



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