Office Manager and Customer Service Liaison

4 days ago


Pietermaritzburg, KwaZulu-Natal, South Africa Pronel Personnel Full time

Job Title: Office Manager and Customer Account Manager

About the Role:

Pronel Personnel is seeking a highly skilled Office Manager and Customer Account Manager to join our team. As a key member of our organization, you will be responsible for managing our office operations, building and maintaining strong relationships with our customers, and overseeing the performance of our technical team.

Key Responsibilities:

  • Collaborate with customers and our technical and sales teams to ensure seamless service delivery and identify new sales opportunities.
  • Manage office operations, including internal admin tasks, ISO and POPI compliance, and chairing internal meetings.
  • Collaborate with suppliers and assist with procurement.
  • Meet with customers on-site and online, follow up on outstanding client issues, and ensure high levels of service delivery.
  • Build and maintain strong customer relationships, manage customer feedback, and oversee customer tasks with our technical team.
  • Oversee and manage the performance of our technical team, ensuring exceptional service delivery to customers.
  • Manage staff performance, set goals, and measure success.

Requirements:

  • At least 5 years of experience in customer service sales and support, team management, and IT products and services.
  • Industry experience and management experience.
  • Certifications in IT, management, and customer service are beneficial.
  • Driver's license and own car.


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