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Product Sales Expert: Domestic Payments Specialist

2 months ago

Johannesburg, Gauteng, South Africa Nedbank Full time
Job Purpose

Drive client value creation by supporting the Sales team in a holistic manner through overall Client Value Proposition (CVP) management in line with cluster goals whilst ensuring effective problem statement articulation, client engagement, lead generation and solution structuring.

Key Responsibilities

Financial:

  • Drive financial objectives through budget gap analysis and creating awareness of the gap with the Sales team.
  • Identify revenue growth opportunities by having a detailed understanding of the Client Industries and Business (CIB) sectors, Transactional Services (TS) Payment domestic & Value-Added Services (VAS) products used in the sectors to benchmark the Domestic Electronic Banking (EB) and payment products utilised to cross-sell and provide value.
  • Drive, develop and manage client growth and new revenue by identifying client CVP TS Payments domestic opportunities across sector and channel for market share growth, portfolio optimisation and ensuring enhanced commercialisation.
  • Input into refund application for client/CVP & conduct root cause analysis and execution of remedial actions and development of preventative measures.

Customer:

  • Provide TS Payments Domestic & VAS product specific expertise and support to Sales and clients in terms of deal structuring and solutions due for acquisition.
  • Drive client engagement to ensure product health, utilisation and conduct to understand competitor pricing, create customer value analysis (i.e. identifying additional cross-sell opportunities) and ensure client problem statement articulation.
  • Responsible for client CVP around the end-to-end value chain to create seamless client experiences and innovative solutions around touch point optimisation with digital self-service capability.
  • Deliver a world-class service by ensuring a client-centric culture.

Product Management:

  • Input into the TS Payments Domestic & VAS product vision with a long-term strategic execution of business roadmap & strategy through creation of client and sector CVP's.
  • Subject matter expert of the domestic payments and collections value chain:

Client Value Proposition across Domestic Wholesale Payment, Collection and Supporting Services:

  • Financial drivers and levers for the products;
  • Understanding of the domestic regulation and industry environment that manages policies, oversight and operations to process interbank payments.
  • Provide feedback loop on product/process with regards to client needs, issues, pipeline and industry developments to ensure CVP, differentiators and target alignment.
  • Drive excellence in strategy execution by integrating people, processes, management, systems, and measurements.
  • Lead and influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred CVPs.

Stakeholder Management:

  • Collaboration with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing.
  • Collaboration with stakeholders inclusive of defining and delivering on training and upskilling where needed within value chain for Sales and Client.
  • Identify new vendor and partner opportunities and providing feedback to Product Specialist & Product Head.
  • Ensure attendance and contribution to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion.

Industry:

  • Drive the client change management process for industry, regulatory and compliance requirements or enhancements.
  • Risk, Internal Audit & Compliance:
  • Ensure products adhere to all compliance, operational risks and security standards Accountability of Risk, Internal Audit and Compliance.

People:

  • Manage the continuous learning, development and embedding of product knowledge across teams to ensure appropriate client CVP solutioning sales and product.