Operational Specialist – Payments
7 days ago
Job Summary
We are seeking a highly skilled and experienced Payment Operations Expert to join our team at Planet10. As an Operational Specialist – Payments, you will play a critical role in ensuring the smooth execution of payment streams, including card, EFT, RTC, and high-value payments.
Key Responsibilities
- Provide second-line support to customer queries for payments, cards, and products.
- Reconcile bank accounts and investigate and resolve unreconciled items.
- Process internal and external payments and perform payment remediations.
- Investigate and resolve IT alerts and system exception drivers.
- Support card-related queries and remediations.
- Provide product support for fees, interest, and rate calculations and exceptions.
- Manage payment, card, and product exceptions and disputes.
- Contribute to the development of new enhancements to improve and automate processes.
- Prepare and provide daily and monthly management reports.
- Participate in internal and external audit reviews.
- Troubleshoot and resolve incidents.
- Provide training support to the first-line customer service team.
- Ensure operational processes and execution comply with industry regulations.
Requirements
- Tertiary education in a relevant field, such as finance, business, science, or engineering.
- Minimum 5 years' experience in payments-related roles.
- Good understanding of payment systems and technology.
- Comprehensive knowledge of payment schemes and regulations.
Skills and Attributes
- Computer literacy and proficiency in Microsoft Office.
- Financial and accounting knowledge.
- Excellent written and verbal communication skills.
- Independent self-starter with strong team work skills.
- Intense customer focus and high level of integrity.
- Sharp analytical and problem-solving skills.
- High attention to detail and ability to manage multiple priorities.
- Flexibility and ability to work in a dynamic environment.
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