Operational Specialist – Payments

7 days ago


Johannesburg, Gauteng, South Africa Planet10 Full time

Job Summary

We are seeking a highly skilled and experienced Payment Operations Expert to join our team at Planet10. As an Operational Specialist – Payments, you will play a critical role in ensuring the smooth execution of payment streams, including card, EFT, RTC, and high-value payments.

Key Responsibilities

  • Provide second-line support to customer queries for payments, cards, and products.
  • Reconcile bank accounts and investigate and resolve unreconciled items.
  • Process internal and external payments and perform payment remediations.
  • Investigate and resolve IT alerts and system exception drivers.
  • Support card-related queries and remediations.
  • Provide product support for fees, interest, and rate calculations and exceptions.
  • Manage payment, card, and product exceptions and disputes.
  • Contribute to the development of new enhancements to improve and automate processes.
  • Prepare and provide daily and monthly management reports.
  • Participate in internal and external audit reviews.
  • Troubleshoot and resolve incidents.
  • Provide training support to the first-line customer service team.
  • Ensure operational processes and execution comply with industry regulations.

Requirements

  • Tertiary education in a relevant field, such as finance, business, science, or engineering.
  • Minimum 5 years' experience in payments-related roles.
  • Good understanding of payment systems and technology.
  • Comprehensive knowledge of payment schemes and regulations.

Skills and Attributes

  • Computer literacy and proficiency in Microsoft Office.
  • Financial and accounting knowledge.
  • Excellent written and verbal communication skills.
  • Independent self-starter with strong team work skills.
  • Intense customer focus and high level of integrity.
  • Sharp analytical and problem-solving skills.
  • High attention to detail and ability to manage multiple priorities.
  • Flexibility and ability to work in a dynamic environment.


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