Research and Insights Analyst
5 days ago
We are seeking a highly skilled CX Research Analyst to join our team. The ideal candidate will have expertise in both qualitative and quantitative research, advanced data visualisation, and customer analytics.
About the Job- Develop and execute research end-to-end process including research briefings, plans, design, data collection, analysis, and insights delivery.
- Synthesise and analyse various existing data and research to provide consolidated insights that provide direction to the CX design, product, channel, operational teams.
- Leverage advanced research methodologies (e.g., segmentation, conjoint analysis, and behavioural modelling) to deliver actionable insights.
- CX metrics (NPS, CSAT, CES, CLV) and customer analytics frameworks.
- Survey design and administration using tools like Snap and SurveyMonkey.
- Market research methodologies, including segmentation and benchmarking.
- Data analysis, statistical methods and data visualisation best practices.
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Market Insights Analyst
2 days ago
Cape Town, Western Cape, South Africa Mint Kulca (Pty) Ltd Full timeJoin us at Mint Kulca (Pty) Ltd as a Market Insights Analyst, where you'll play a key role in supporting our Transaction team.Your primary responsibilities will include conducting research and analysis, managing databases, and collaborating with our team members to drive success.About the Role:Deliver High-Quality Research: Provide actionable insights to our...
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Category Merchandising Insights Analyst
5 days ago
Cape Town, Western Cape, South Africa Clicks Group Limited Full time**Category Merchandising Insights Analyst:**We are seeking a highly skilled Category Merchandising Insights Analyst to join our team at Clicks Group Limited. In this role, you will be responsible for collecting insight through different means, from mining the company data sources and industry trends to help develop insight on company position and suggest...
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Snacks Insights Analyst
3 weeks ago
Cape Town, Western Cape, South Africa PepsiCo Full timeJob title : Snacks Insights Analyst - Cape Town HQJob Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended LinksJobs by Location Job by industries Responsibilities What we're looking for:Consumer Research: Lead ad-hoc consumer insights research projects providing input into the design, management of research agencies and key...
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Insights Analyst
3 weeks ago
Cape Town, Western Cape, South Africa Meltwater Full timeJob title : Insights Analyst - German SpeakerJob Location : Western Cape, Cape TownDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries What We're Looking ForJoin Meltwater's Client Insights team, where you'll step into the role of a Insights Analyst, contributing to our bespoke reports and project management for esteemed...
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CX Research Analyst
5 days ago
Cape Town, Western Cape, South Africa Sanlam Limited Full timeSanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratise financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and...
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CX Research Analyst
5 days ago
Cape Town, Western Cape, South Africa Sanlam Full timeWho are we?Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratise financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of...
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Customer Insights Analyst
2 days ago
Cape Town, Western Cape, South Africa Armstrong Appointments Full timeOur client based in Cape Town are currently seeking the skills of a Customer Insights Analyst.Main job functionThrough the analysis of internal customer data and integration of market research or other secondary data sources, provide robust, relevant and actionable customer insights to address business questions that will assist in strategic and tactical...
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Social Insights Analyst
1 week ago
Cape Town, Western Cape, South Africa Meltwater Group Full timeSocial Insights Analyst - German or French SpeakingLocation: Cape Town, South AfricaDate Posted: Mar 14, 2025Category: Professional Services & SupportJoin the Meltwater Customer Insights team, where you will take on the role of Social Insights Analyst. The Social Insights Analyst is responsible for tracking, compiling and reporting customer research metrics...
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Social Insights Analyst
2 days ago
Cape Town, Western Cape, South Africa Meltwater Group Full timeSocial Insights Analyst - German or French SpeakingLocation: Cape Town, South AfricaDate Posted: Mar 14, 2025Category: Professional Services & SupportJoin the Meltwater Customer Insights team, where you will take on the role of Social Insights Analyst. The Social Insights Analyst is responsible for tracking, compiling and reporting customer research metrics...
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Social Insights Analyst
17 hours ago
Cape Town, Western Cape, South Africa Meltwater Group Full timeSocial Insights Analyst - German or French SpeakingLocation: Cape Town, South AfricaDate Posted: Mar 14Category: Professional Services & SupportJoin the Meltwater Customer Insights team, where you will take on the role of Social Insights Analyst.The Social Insights Analyst is responsible for tracking, compiling, and reporting customer research metrics...
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Data Insights Analyst
3 days ago
Cape Town, Western Cape, South Africa ENGINEERINGUK Full timeJob DescriptionWe are seeking a talented Data Insights Analyst to join our team. As a Data Insights Analyst, you will work closely with our clients to deliver actionable insights and recommendations.Your primary responsibility will be to create value for clients through driving insights from our tools and delivering best-in-class insights.Key...
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Data Insights Analyst
2 days ago
Cape Town, Western Cape, South Africa Xcede Group Full timeData Insights Analyst OpportunityXcede Group seeks a Data Insights Analyst to contribute to the organization's data-driven decision making process. The ideal candidate will have expertise in data analysis, visualization, and reporting, as well as excellent communication and interpersonal skills.Your Key Responsibilities:Design and develop data visualizations...
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CX Insight Manager
5 days ago
Cape Town, Western Cape, South Africa Sanlam Full timeJob DetailsThis is an exciting opportunity to join a dynamic team as a CX Research Analyst. The successful candidate will be responsible for leading the design, execution, and analysis of client experience research initiatives.About the RoleDevelop and execute research end-to-end process including research briefings, plans, design, data collection, analysis,...
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Research Analyst To Be Based In Stellenbosch
2 days ago
Cape Town, Western Cape, South Africa Mint Kulca (Pty) Ltd Full timeRESEARCH ANALYST POSITIONAre you passionate about data, market trends, and business insights? Do you have a keen eye for detail, a knack for problem-solving, and a desire to make an impact? If so, you might be the perfect candidate for our RESEARCH ANALYST POSITIONTHE PURPOSE OF THE ROLE IS TO:Support the Transaction team and ensure successful...
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Retail Data Insights Analyst
3 days ago
Cape Town, Western Cape, South Africa The Building Company Full timeAbout The Job">We are looking for a skilled Business Analyst to join our team at The Building Company. This role involves analyzing retail data to provide valuable insights that support marketing decisions.">Main Responsibilities:">">Analyze retail data to identify trends and patterns that support marketing decisions.">Develop sales forecasts based on...
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Research Analyst
5 days ago
Cape Town, Western Cape, South Africa Arealytics Full timeArealytics is seeking a motivated Researcher Analyst to help expand its market footprint across Australia, Asia Pacific, and Europe to achieve penetration as the market leader in providing the highest quality data, analytics, and technology solution to decision-makers in commercial real estate, one of the world's largest asset classes.To be successful, you...
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Social Insights Analyst
3 weeks ago
Cape Town, Western Cape, South Africa Meltwater Full timeJob title : Social Insights Analyst - German or French SpeakingJob Location : Western Cape, Cape TownDeadline : March 28, 2025Quick Recommended LinksJobs by Location Job by industries What you'll do:Technical & Operational Responsibilities:Analyze complex data issues, think critically, and propose effective solutions. Handle ad hoc requests with...
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Business Insights Analyst
2 days ago
Cape Town, Western Cape, South Africa Payfast by Network Full timeWe are seeking a talented Business Insights Analyst to join our team at Payfast by Network. In this role, you will be responsible for analyzing and interpreting complex data to drive business decisions.Main Responsibilities:Extracting valuable insights from data to inform business strategy.Presentation of findings to stakeholders through clear and concise...
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Customer Experience Research Lead
5 days ago
Cape Town, Western Cape, South Africa Sanlam Full timeJob DescriptionThe CX Research Analyst will play a pivotal role in designing, executing, and analysing client experience research initiatives, delivering actionable insights that drive strategic business outcomes.About the RoleDevelop and execute research end-to-end process including research briefings, plans, design, data collection, analysis, and insights...
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Insight Services Project Manager
3 weeks ago
Cape Town, Western Cape, South Africa Meltwater Full timeJob title : Insight Services Project ManagerJob Location : Western Cape, Cape TownDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionAs the Insights Services Project Manager, you'll spearhead the delivery of customer insights across diverse platforms and genres in the Media Monitoring sector. Collaborating closely...