Research and Insights Analyst

5 days ago


Cape Town, Western Cape, South Africa Sanlam Full time
Job Summary

We are seeking a highly skilled CX Research Analyst to join our team. The ideal candidate will have expertise in both qualitative and quantitative research, advanced data visualisation, and customer analytics.

About the Job
  • Develop and execute research end-to-end process including research briefings, plans, design, data collection, analysis, and insights delivery.
  • Synthesise and analyse various existing data and research to provide consolidated insights that provide direction to the CX design, product, channel, operational teams.
  • Leverage advanced research methodologies (e.g., segmentation, conjoint analysis, and behavioural modelling) to deliver actionable insights.
Key Skills
  • CX metrics (NPS, CSAT, CES, CLV) and customer analytics frameworks.
  • Survey design and administration using tools like Snap and SurveyMonkey.
  • Market research methodologies, including segmentation and benchmarking.
  • Data analysis, statistical methods and data visualisation best practices.


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