End User IT Support Professional

5 days ago


Johannesburg, Gauteng, South Africa Cashbuild Full time

About the Job

We are looking for a skilled IT End User Support Technician to join our team at Cashbuild. As an IT End User Support Technician, you will be responsible for providing technical support and assistance to end users, as well as assisting with the maintenance of IT infrastructure.

Key Responsibilities

  • Provide technical support and assistance to end users via phone, email, or in-person
  • Assist with troubleshooting and resolving technical issues related to hardware and software
  • Maintain awareness and control of hardware and software through the use of available software or specialist monitoring tools
  • Use approved remote management tools to remotely support end user devices
  • Perform root cause analysis and troubleshooting across systems to resolve incidents
  • Assist with the connection of end user devices to Audio Visual support equipment
  • Build a working knowledge of Microsoft products
  • Support security policies and standards

Requirements

  • Grade 12, NQF Level 4, with 2 to 3 years in a similar support role
  • Relevant IT diploma or degree will be advantageous
  • A+ and N+ certification
  • Basic network fault finding
  • MCDST or equivalent work experience

Key Skills

  • Superior computer skills on MS Packages
  • Active Directory and 365 knowledge (User account maintenance)
  • Hardware and Software troubleshooting skills
  • Knowledge of network topology and ability to provide support


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