End User Computing Specialist

2 days ago


Johannesburg, Gauteng, South Africa HR Genie Full time

Job Description:

We are seeking an experienced IT professional to join our team as an End User Computing Specialist. The successful candidate will have strong technical skills and experience in implementing and managing end-user computing solutions.

Main Responsibilities:

  • Design, build, deployment, and maintenance of end-user images (Global Desktop) based on what is provided by the Global IT Services business unit and in accordance with global standards, business requirements, and best practice.
  • Maintenance of Group Policy for EUC environments, including AGPM and policy management of the desktop environment. Support for GPO for Africa Shared Services countries is only for escalations.
  • Administration, management, and deployment of SCCM end-user components, such as software deployment, security updates (patching), advertisements, and collections.
  • Reporting for all SCCM end-user related elements, including Patch.
  • Support and administer the Intune environment, including responsibility for policy creation and administration, ensuring device compliance, and second-level support for end-user interactions in this area.
  • Provide 3rd level and escalation support for core applications included in the standard Desktop environment, including Microsoft 365, Acrobat, Edge Chromium, etc.
  • Ensure all workstations are compliant with the latest virus definitions and ability to resolve errors using Intune.

Requirements:

  • Relevant tertiary/IT qualification.
  • Proven hands-on experience with Microsoft SCCM, including OSD/Task Sequences, Client deployment, Security Updates, and issue remediation.
  • Hands-on experience in Office 365 and Intune will be advantageous.
  • Comfortable to lead in their area of expertise, but also able to follow as required by the team.
  • Good organisational skills to ensure effective planning and prioritisation takes place regularly.
  • Proven experience supporting core business applications for a medium to large firm at a 2nd/3rd level.
  • Good working knowledge of Microsoft services (Active Directory, Group Policy, DNS).
  • Strong understanding of PowerShell/Windows Scripting.
  • Create and maintain Technical Documents, Support and Operations manuals and Knowledge Base articles.
  • Experience/Understanding of ITIL Concepts, Change Management Processes, Incident and Problem management.
  • Ability to deal effectively with individuals at all levels.


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