AVVC L3 Engineer

2 weeks ago

Cape Town, Western Cape, South Africa Dimension Data Full time

The Network Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance, this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The Network Engineer (L3) is responsible for managing tickets of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes while coaching and mentoring junior team members across functions.

Responsibilities
  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
  • Perform necessary checks, apply monitoring tools, and respond to alerts.
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Assist in analyzing, assigning, and escalating support calls.
  • Investigate third line support calls assigned and identify the root cause of incidents and problems.
  • Report and escalate issues to 3rd party vendors if necessary.
  • Provide onsite technical support to clients and provide field engineering services to clients.
  • Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality.
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
Requirements

Advantageous Certifications:

  • Up to date and relevant ITIL certification.
  • Cisco Certified Internetwork Expert - Routing and Switching (CCIE-R/S).
  • Cisco Certified Network Professional - Wireless (CCNP-W).
  • Juniper Networks Certified Support Professional - Enterprise Routing and Switching (JNCSP-ENT).
  • JNCIA Security.
  • Certified Partner SE - WAN Optimization.
  • Riverbed Certified Solutions Professional - WAN Optimization (RCSP-W).
  • F5 Certified Technology Specialist Local Traffic Management (F5-CTS-LTM).
  • 301a LTM Specialist Architect Setup and Deploy Security domain.
  • Cisco Certified Internetwork Expert - Security (CCIE-S).
  • Juniper Networks Certified Internet Associate - Intrusion Detection and Prevent (JNCIA-IDP).
  • Check Point Certified Security Administrator (CCSA).
  • Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI).
  • Check Point Certified Security Expert (CCSE).
  • Certified Partner SE - Security.
  • Certified Partner SE - Web Security.
  • VMware Certified Professional vSphere.
  • MCSA+VCP, RHCE or equivalent.
  • EMC Technology Architect, VNX Solutions Specialist Version 8.0 (EMCTA_VNX_SS_V8).
  • Blue Coat Certified Proxy SG Professional (BCCPSGP).
  • Blue Coat Certified Proxy SG Troubleshooting (BCCPSGT).
  • Cisco Certified Internetwork Expert - Voice (CCIE-V).
  • Genesys Certified Composer Routing 8 Developer (GCD8-DCR).
  • Genesys CIM8 Troubleshooting for Support (GCS8-CCTS).
  • Genesys eServices 8 Consultant (GCP8-CESV).
  • Genesys Inbound Voice 8 Consultant (GCP8-CIV).
  • Genesys SIP Server 8 Consultant (GCP8-SIP).
  • Genesys Voice Platform 8.5 Consultant (GCP8-CVP).
  • Genesys Workforce Management 8.5 Consultant (GCP8-WFM).
  • Genesys Certified Composer Routing 8 Developer (GCD8-DCR).
  • Genesys Composer using Voice Applications 8 Developer (GCD8-DCV).
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