Senior Technical Support Specialist
5 days ago
The Centralized Services Engineer is a crucial member of the Intelligent Technical Solutions (ITS) team, responsible for ensuring the smooth operation of internal and client-facing IT environments.
This role requires a highly skilled professional with expertise in infrastructure architecture, cloud systems, MSP tools, and automation.
The successful candidate will serve as a critical escalation point for the internal helpdesk team and drive innovation through scripting, automation, and tool integrations.
Key ResponsibilitiesEscalation and Support- Serve as the primary point of contact for complex technical issues unresolved by the internal helpdesk team.
- Provide expert-level support for backup remediation, ensuring critical data recovery and system integrity.
- Lead internal user onboarding and offboarding processes to guarantee a seamless experience.
- Manage client onboarding and offboarding, ensuring all systems, accounts, and configurations are properly set up or decommissioned.
- Design, implement, maintain, and troubleshoot datacenter and cloud infrastructure, focusing on Windows and Azure environments.
- Develop and maintain backup infrastructure architecture using Veeam to ensure reliable data protection and recovery.
- Design, deploy, and maintain Veeam backup solutions for internal and client environments.
- Regularly verify backup integrity and recoverability using Veeam.
- Escalate and remediate backup failures, minimizing downtime and data loss.
- Optimize Veeam backup policies and strategies for efficiency, compliance, and security.
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