Operations Manager Lead
1 week ago
Health Window is a dynamic and growing company that provides innovative solutions to the healthcare industry.
We are committed to delivering exceptional customer service and driving business results through our call center operations.
We offer a competitive salary and benefits package to attract and retain top talent.
Job Description:
Key Responsibilities:- Manage call center operations and teams to achieve desired service levels
- Hire, train, coach, and lead call center agents to improve customer satisfaction and loyalty
- Analyze call center data to identify trends and opportunities for improvement
- Prepare reports and present findings to senior management to inform strategic decisions
Requirements:
- Bachelor's degree in Business Administration or related field
- At least 3 years experience as a call center manager or supervisor
- Experience working in the Pharmaceutical and/or Pharmacy Industry is preferred
- Fluent in English (writing, reading, and speaking)
- Excellent leadership, communication, and problem-solving skills
Salary: $65,000 - $90,000 per year
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