Collections Operations Lead

5 days ago


Pretoria, Gauteng, South Africa Unique Personnel Full time
Cash Recovery Manager Role

Unique Personnel is seeking an experienced Cash Recovery Manager to lead its collections team in Gauteng. As a key member of our operations team, you will be responsible for developing and executing strategic action plans to drive cash recovery profits.

Job Responsibilities:
  • Lead and develop working relationships with clients, taking responsibility for the development of strategic action plans to create growth through better recoveries.
  • Ensure compliance of legal/contractual obligations (SLA's), system integration effectiveness, and operational system configuration to maximise company goals.
  • Manage daily portfolio analysis, identification, and execution of relevant campaigns to maximise collections.
  • Design and execute operational tactics to enhance efficiency and effectiveness.
  • Active management of Team Managers to ensure consistent agent performance management compliance.
Key Performance Areas:
  • Meet or exceed Internal Collections Key performance Indicators through effective management of People, Processes, and Technology within operating budget.
  • Execute and take ownership of collections strategies / Book management.
  • Daily portfolio analysis, identification, and execution of relevant campaigns to maximise collections.
  • Design and execute operational tactics to enhance efficiency and effectiveness.
  • Active management of Team Managers to ensure consistent agent performance management compliance.
Requirements:
  • Minimum 5 years in a management position with experience in managing teams in excess of 50 staff.
  • Management reporting experience advantageous.
  • Client Liaison at management level experience advantageous.
  • Experience in the Credit & Collections industry advantageous.

We are offering a competitive salary range of R600,000 - R800,000 per annum, depending on experience. If you have the skills and qualifications we are looking for, please apply now.



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