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Product Onboarding Expert

1 week ago

Port Elizabeth, Eastern Cape, South Africa Hustle Consulting (Pty) Ltd Full time
Key Objectives

The primary objective of the Product Onboarding Expert role is to ensure seamless integration of our software solutions with our clients' existing systems and workflows.

Main Responsibilities
  • Build and maintain an effective and efficient level 1 software support function to address client concerns with potential product errors.
  • Partner with our clients' internal resources to proactively identify and resolve client pain points that put client loyalty and retention at risk.
  • Conduct pre-sales demos as needed, manage pilot cycles, and onboard new clients, while partnering with Sales account managers to understand clients' businesses, and how our clients' products add value.