Front Office Operations Manager

2 weeks ago

Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time

Delaire Graff Lodges & Spa, a leading luxury resort, is seeking a highly skilled Front Office Operations Manager to oversee the seamless guest experience from arrival to departure. This key role involves providing direction to all aspects of Front Office Operations, ensuring that guests' needs are met promptly and efficiently.

Key Responsibilities:

  • Lead and motivate a team of guest relations officers, night auditors, and duty managers to deliver exceptional service standards.
  • Co-ordinate and prepare staff rosters to ensure adequate coverage in guest relations, maintaining high standards of conduct, uniform, language, and grooming.
  • Ensure that all current Standard Operating Procedures (SOPs) are being followed and amended if necessary.

Requirements:

  • Hospitality qualification (diploma/degree)
  • 4-5 years management experience, preferably in a 5* environment
  • Excellent communication and interpersonal skills, with the ability to work independently and under pressure
  • Fluent in English
  • Strong customer/guest service orientation and ability to maintain a professional working relationship with all departments

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