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Product Specialist
2 months ago
About the Role
We are seeking a highly skilled Product Specialist to join our team at FirstRand Bank Limited. As a Product Specialist, you will be responsible for providing specialist product advice and delivering exceptional service to our customers.
Key Responsibilities
- Manage costs and expenses within approved budgets to achieve cost efficiencies.
- Deliver proactive, innovative, and appropriate solutions to meet customer needs.
- Manage day-to-day production incidents and first-tier escalations related to product functionality and processes.
- Cultivate and manage objective working relationships with stakeholders, including end-users, SMEs, project managers, and senior staff members.
- Maintain a thorough understanding of roles and responsibilities and service models to contribute effectively in service review meetings.
- Stay up-to-date with relevant legislative changes and industry best practices to inform solutioning initiatives.
- Adopt strategic objectives and execute relevant projects/initiatives with specific performance measures and control systems.
- Implement and maintain sound business processes to minimize risk and deliver quality requirements specifications.
- Initiate product research, data mining, and quantitative analysis to ensure sustainability and inform decisions.
- Facilitate the conversion of knowledge and ideas into new or improved products, processes, and services.
Requirements
- Degree or Diploma in a relevant field.
- 3-5 years of working experience in a similar role.
- Product experience essential.
- Experience within a Financial Institution or Banking.
What We Offer
- Opportunities to network and collaborate.
- A challenging working environment.
- Opportunities to innovate.
About Us
FirstRand Bank Limited is committed to the advancement of individuals with disabilities. We support the recruitment and advancement of individuals with disabilities and encourage candidates to disclose their disability information on a voluntary basis.
