Community Service Audiologist Position

2 weeks ago


Pretoria, Gauteng, South Africa CLS Human Capital Specialists Full time
Hiring for Audiologist Position

We are seeking an Audiologist to join our team as a Lexie Expert. The successful candidate will provide high-quality support and remote care to our customers in the US.

  • Work with customers remotely via video and voice calls, texts, emails, and messenger services.
  • Troubleshoot issues with hearing aids and make suggested changes and tweaks to the settings and functioning.
  • Provide hearing aid retention through support calls to existing customers and the onboarding of new customers.

Requirements:

  • B. Communication Pathology in Audiology or Hearing Aid Acoustician Foundation degree.
  • Minimum 1-2 years of experience in hearing aid fitting, troubleshooting, and customer relations.

Preferred Qualifications:

  • M. Communication Pathology in Audiology degree.
  • Experience working in a call centre or sales environment.

Key Skills and Knowledge:

  • Excellent English skills with a neutral accent.
  • Excellent communication and oratorship abilities.
  • Experience with customer management systems and conflict management.

Responsibilities:

  • Provide high-quality support and remote care to customers in the US.
  • Work with customers to troubleshoot hearing aid issues and provide suggested changes and tweaks.
  • Provide hearing aid retention through support calls and the onboarding of new customers.
  • Maintain accurate customer records and provide feedback to management.

Working Hours and Location:

The position is available to work Eastern Standard Time: 9am-8pm (15:00-02:00), Monday to Sunday. Working hours will change with daylight savings to match Eastern Standard Time.

The position is located at 180 Garsfontein Road, Ashlea Gardens, Pretoria.

This is a full-time opportunity with a competitive salary and benefits package.



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