Service Supervisor Field Service Global Grade 10

3 days ago


Rustenburg, North-West, South Africa Barloworld Equipment Full time
Job Summary

We are seeking a highly skilled Service Supervisor to join our team at Barloworld Equipment. The successful candidate will be responsible for leading a team of field service mechanics and ensuring the delivery of high-quality service to our customers.

Key Responsibilities
  • Achieve cost centre financial targets and Key Performance Indicators
  • Resolve internal customer queries
  • Effectively control cost centre expenses and WIP
  • Ensure effective communication between team and management
  • Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
  • Apply warranty policies and procedures
  • Ensure outputs of service audits are achieved
  • Apply Barloworld Equipment leadership philosophy
  • Achieve a team environment that enables maximum productivity and profitability
  • Competency development of team
  • Reporting of team Key Performance Indicators and prospects
  • Take ownership and manage all appointment responsibilities
  • Management of Field Service Vehicle's in area of responsibilities
  • Ensure CC/SOR compliance
Requirements
  • Grade 12
  • Minimum of 6 years' experience as Mechanic General, Trade Test qualified in relevant trade
  • Minimum of 4 years Field service mechanic experience with substantial troubleshooting exposure
  • Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines
  • Well imbedded machine specific technical knowledge and skills
  • Sound interpersonal and communication skills
  • Good technical report writing skills
  • Basic business and financial understanding
  • Computer literate and good business writing knowledge
  • Good and experienced on Caterpillar machine and product knowledge


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