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Operations Team Lead

2 weeks ago

Pretoria, Gauteng, South Africa Teraco – A Digital Realty Company Full time

We are seeking a highly skilled After Hours Coordinator to join our team at Teraco – A Digital Realty Company. As a key member of our operations team, you will be responsible for ensuring that our clients receive the highest standards of service delivery.

The main duty of this role is to ensure all clients receive the highest standards of service, in a professional, kind, and tactful manner. Escalate to and organize on-site or after-hours service desk resources if any clients do not receive the required service delivery.

Main Functions Of The Job:

  • Administrative Responsibilities: Accurate recording and data capture of queries, resolution, and follow-up.

We are looking for a proactive problem solver who is able to work independently and as part of a positive team. You will have strong understanding of networks and cabling (fibre optic and copper) and preferably ITIL certification.