Hotel Front Desk Associate

4 days ago


Benoni, Gauteng, South Africa Hinduja Global Solutions Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Hotel Receptionist. In this role, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring that all aspects of the hotel's operations run smoothly.

Responsibilities
  1. Welcome guests in a friendly and polite manner, assist them with their needs, and direct them to their rooms or other areas of the hotel.
  2. Provide high-quality customer service at all times, responding promptly to guest inquiries and resolving any issues that may arise.
  3. Check guests in and out, handle payments, and manage the front desk area in a professional and efficient manner.
  4. Utilize technology such as Opera software to effectively manage room assignments, reservations, and other hotel operations.
  5. Work closely with other hotel departments to ensure that guest expectations are met and exceeded.
Requirements
  1. Prior experience in customer-facing roles, preferably in the hospitality industry.
  2. Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  3. High level of proficiency in English, both spoken and written.
  4. Familiarity with hotel operations and technology systems, including Opera software.
Key Skills
  • Guest Services
  • Front Office Operations
  • Customer Service
  • Hospitality Management


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