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Operations Team Lead

2 weeks ago

Johannesburg, Gauteng, South Africa Sanlam Limited Full time
Job Overview

The role of a Team Leader: Operations at Sanlam Limited is to oversee the smooth operation of day-to-day processes and procedures within the Investment Administration team. This includes planning, supervising, and ensuring that tasks are completed efficiently and effectively.

The successful candidate will have excellent interpersonal and client relationship skills, with the ability to communicate complex information in a clear and concise manner. Strong leadership and coaching skills are also essential for this role, as well as the ability to identify areas for process improvement and implement changes.

The Team Leader will be responsible for mentoring and coaching team members, including coaching in effective query management and resolution. They will also be required to identify ways of promoting accuracy and maximizing productivity within the team.

  • Key Responsibilities:
  • Plan and supervise daily operations
  • Ensure effective communication with internal and external stakeholders
  • Mentor and coach team members
  • Identify areas for process improvement and implement changes