German Speaking Quality Assurance Specialist
3 weeks ago
We are seeking a highly skilled German Speaking Quality Assurance professional to join our team at Black Pen Recruitment. As a key member of our QA team, you will play a crucial role in ensuring the quality of our German language content and processes.
Key Responsibilities- Conduct thorough quality assurance audits to ensure adherence to established standards and processes.
- Review and assess German language content for accuracy, consistency, and quality, providing feedback to team members on quality-related issues and improvement areas.
- Collaborate with cross-functional teams to develop and refine QA processes and best practices, ensuring compliance with internal and external regulatory requirements.
- Investigate and resolve any quality-related complaints or issues from customers, maintaining detailed records of audits, feedback, and corrective actions.
- Regularly participate in calibration sessions to ensure consistent quality standards are applied, actively contributing to continuous improvement initiatives within the QA team.
- Fluency in German language proficiency.
- Previous experience in a Quality Assurance role or similar, preferably in a technology or customer-focused environment.
- Strong understanding of QA methodologies, tools, and processes.
- Exceptional attention to detail and analytical skills to identify and resolve issues.
- Excellent communication and feedback skills, with the ability to engage effectively with cross-functional teams.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- A problem-solving mindset with a focus on continuous improvement.
- Experience working in a dynamic, digitally-enabled workplace is a plus.
- Knowledge of industry standards in customer service and technology solutions.
At Black Pen Recruitment, we are committed to empowering our clients and candidates to thrive in the digital age. We believe in fostering a culture of innovation, inclusivity, and generosity, where our team members can grow and develop their skills.
We are a purpose-driven organization that values the well-being of our employees, both at home and at work. We offer a place where individuals truly belong, where their opinions are valued, and where they can be their best selves.
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