Product Manager: Customer Operations Specialist

1 week ago


Cape Town, Western Cape, South Africa Mukuru Full time
About the Role

We are seeking a highly skilled Product Manager to lead the development of innovative technology platforms that enhance customer journeys and streamline staff experiences. As a key member of our team, you will be responsible for driving the creation of cutting-edge solutions that meet the evolving needs of our customers and staff.

Key Responsibilities
  • Intersection of Business & Technology: Collaborate with business units and technology teams to ensure that technology solutions align with business objectives and customer needs.
  • Technology Strategy & Development: Lead the vision and strategy for technology platforms that enable staff to efficiently onboard, transact, and service clients.
  • Customer & Staff Journey Optimization: Develop and optimize technology that enhances how customers interact with the company through staff channels, while also focusing on improving the staff's experience and efficiency when using these tools.
  • Collaboration with Product Owners: Partner with Product Owners in the IT function to translate business requirements into technical solutions.
  • Data-Driven Decision Making: Utilize data analytics to monitor and improve both customer and staff journeys.
  • Cross-Functional Collaboration: Work closely with marketing, sales, and customer operations teams to ensure that technology solutions support customer acquisition efforts and enhance service delivery.
  • Innovation & Continuous Improvement: Stay informed about industry trends, emerging technologies, and competitor strategies to drive continuous innovation in both customer and staff-facing technology platforms.
  • Compliance & Security: Ensure all technology solutions comply with industry regulations and maintain the highest standards of security.
Requirements
  • A bachelor's degree in computer science, business administration, or a related field.
  • Proven experience as a Product Manager in fintech or a related industry.
  • Strong understanding of OTC transactional systems, customer service technologies, KYC processes, and experience working closely with IT teams on product development.
  • Ability to bridge the gap between business goals and technical execution.
  • Proficient in data analysis and the use of insights to drive product strategy.
  • Excellent communication skills, with the ability to work effectively with cross-functional teams and stakeholders.
About Mukuru

Mukuru is a dynamic and innovative company that is committed to transforming technology for our clients and staff. We believe in creating a diverse and inclusive work environment that values creativity, collaboration, and continuous improvement.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about creating technology solutions that enhance the customer journey and improve staff efficiency and satisfaction, we encourage you to apply.



  • Cape Town, Western Cape, South Africa Fair Cape Dairy's Full time

    Fair Cape Dairy's Production Planning Specialist will play a crucial role in optimizing production processes to meet customer requirements. Key responsibilities include planning production efficiently and cost-effectively, utilizing all resources available. The ideal candidate will possess a strong understanding of business principles, resource allocation,...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    About the RoleWe are seeking a highly skilled Product Manager: Customer Operations to join our team at Mukuru. As a key member of our operations team, you will be responsible for driving innovation and technology solutions that enhance customer journeys and streamline staff experiences.Key ResponsibilitiesIntersection of Business & Technology: Serve as the...


  • Cape Town, Western Cape, South Africa takealot Full time

    Takealot, a prominent online retail platform in South Africa, is seeking a skilled Customs Coordinator to enhance our operations in Cape Town. As a vibrant and rapidly expanding organization, we are in search of intelligent, innovative, and dedicated individuals who possess strong ethical values. We provide a competitive Total Remuneration Package that...


  • Cape Town, Western Cape, South Africa ATripleA Recruitment and Temps Full time

    Product Development SpecialistAt ATripleA Recruitment and Temps, we are seeking a highly skilled Product Development Specialist to join our team. As a Product Development Specialist, you will be responsible for conducting market research to identify customer needs and market trends. You will collaborate with the marketing team to define product positioning,...


  • Cape Town, Western Cape, South Africa takealot Full time

    About the Company: Takealot is a prominent online retail platform in South Africa, recognized for its innovative approach and rapid growth in the e-commerce sector. Position Overview: We are seeking a skilled Customs Coordinator to enhance our operations in Cape Town. This role is pivotal in ensuring compliance with customs regulations and facilitating...


  • Cape Town, Western Cape, South Africa takealot Full time

    Company Overview: A prominent online retail platform in South Africa is seeking a skilled Customs Coordinator to enhance our operations. About Us: We are a vibrant, rapidly expanding organization that values innovative, dedicated, and principled individuals. We provide a competitive Total Remuneration Package that offers flexibility tailored to your...


  • Cape Town, Western Cape, South Africa Dymaxa Recruitment Full time

    {"title": "Ecommerce Product Specialist", "description": "At Dymaxa Recruitment, we're seeking a skilled Ecommerce Product Specialist to join our team. As an Ecommerce Product Specialist, you will be responsible for managing the setup and presentation of products on our website, ensuring a seamless customer experience.Key Responsibilities:Manage the...


  • Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    **Job Summary**Isilumko Staffing is seeking a highly skilled IT Operations Specialist to join our team. As an IT Operations Specialist, you will be responsible for ensuring seamless IT Service Management, driving business growth, and creating value for our clients through IT intervention.**Key Responsibilities****Client Portfolio Management**: End-to-end...


  • Cape Town, Western Cape, South Africa Dante Personnel Full time

    Product Development Specialist **Job Summary:** We are seeking a highly skilled Product Development Specialist to join our team at Dante Personnel. As a key member of our product development team, you will be responsible for driving the development and launch of new products from concept through to commercialization. **Key Responsibilities:** *...


  • Cape Town, Western Cape, South Africa The Vine Partners Full time

    Product Development SpecialistThe Vine Partners is seeking a highly skilled Product Development Specialist to join our team. As a key member of our product development team, you will be responsible for conducting market research, collaborating with the marketing team, and working with design teams to develop product specifications and prototypes.Key...


  • Cape Town, Western Cape, South Africa Farm Manager SA Full time

    Job Summary:Farm Manager SA is seeking a highly skilled UAV Service Specialist to join our team in Gauteng. As a key member of our agricultural drone support team, you will be responsible for executing and overseeing the drone service and repair strategy in the region.Key Responsibilities:Develop and maintain service and support documentation for third-party...


  • Cape Town, Western Cape, South Africa Initiate International Full time

    About the RoleThe Product Delivery Specialist role at Initiate International requires a deep understanding of the customer base and close collaboration with the Head of Brand Experience & Insights to fully grasp the overall business strategy. The Product Delivery Specialist will work with various teams across the organization to ensure a seamless customer...


  • Cape Town, Western Cape, South Africa Initiate International Full time

    Product Delivery SpecialistInitiate International is seeking a skilled Product Delivery Specialist to join our team in Cape Town. As a key member of our organization, you will play a crucial role in defining and delivering customer-facing products that meet the needs of our customers.Key ResponsibilitiesCollaborate with stakeholders and leadership teams to...


  • Cape Town, Western Cape, South Africa EBANX Full time

    Product Specialist Job DescriptionAt EBANX, we're revolutionizing the way people transact digitally. As a Product Specialist, you'll be at the forefront of driving the development and enhancement of our payment solutions.Key Responsibilities:Define the product vision and strategy for our payment solutions, aligned with business objectives and market...


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    O'Brien Recruitment is seeking a highly skilled Product Data Management Specialist to join our team for a 3-month contract. As a Product Data Management Specialist, you will play a crucial role in ensuring the accuracy and consistency of product information across our digital platforms.Key Responsibilities:Product Catalog Management: Manage and update...


  • Cape Town, Western Cape, South Africa Tailormade Solution Full time

    Job Summary:Tailormade Solution is seeking a highly skilled and experienced Warehouse Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient and accurate movement of goods within our warehouse.Key Responsibilities:Warehouse Operations: Coordinate and execute warehouse operations to...


  • Cape Town, Western Cape, South Africa Initiate International Full time

    Product Delivery SpecialistInitiate International is seeking a skilled Product Delivery Specialist to join our team in Cape Town. As a key member of our organization, you will play a crucial role in defining and delivering customer-facing products that meet the needs of our customers.The successful candidate will have a strong background in the Betting and...


  • Cape Town, Western Cape, South Africa Premier Full time

    Premier's Packing Operations SpecialistAt Premier, we are seeking a highly skilled Packing Operations Specialist to join our team. As a key member of our production team, you will be responsible for ensuring the efficient and safe packaging of our finished products.Key Responsibilities:Packaging Operations: Pack finished product on various FAWEMA packing...


  • Cape Town, Western Cape, South Africa Future Africa Consulting (Pty)Ltd Full time

    Job SummaryWe are seeking a highly skilled Microwave Product Technical Specialist to join our team at Future Africa Consulting (Pty)Ltd. As a key member of our technical team, you will be responsible for providing technical solutions and support for our microwave product offerings.Key ResponsibilitiesTechnical Support: Assist in the review, verification, and...


  • Cape Town, Western Cape, South Africa Persona Staff Full time

    Financial Operations Specialist **Key Responsibilities:** * Process financial transactions on Sage X3 with accuracy and efficiency. * Manage the cashbook to ensure timely and accurate reconciliations. * Capture and process supplier and customer invoices in a timely manner. **Requirements:** * Matric certificate or equivalent qualification. * At least 3...