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Product Delivery Specialist

2 months ago

Cape Town, Western Cape, South Africa Initiate International Full time
About the Role

The Product Delivery Specialist role at Initiate International requires a deep understanding of the customer base and close collaboration with the Head of Brand Experience & Insights to fully grasp the overall business strategy. The Product Delivery Specialist will work with various teams across the organization to ensure a seamless customer journey and deliver an exceptional experience to users.

A technically adept individual is needed, capable of quickly assessing the competitive landscape, developing clear requirements, aligning strategies, and overseeing the end-to-end delivery throughout the product lifecycle.

Key Responsibilities
  • Collaborate with stakeholder groups and leadership teams to define product roadmaps that align with business strategy and objectives.
  • Utilize a variety of product discovery techniques to identify customer needs and desires, transforming them into solutions that enhance customer satisfaction and drive business growth.
  • Advocate for the customer, ensuring their needs are central to all decision-making processes.
  • Lead with data, working closely with both internal and external Business Intelligence teams to identify growth opportunities and monitor platform performance.
  • Partner with UX and design teams during the discovery and requirements phases, ensuring that customer and business needs are effectively translated into wireframes, designs, and prototypes.
  • Support leadership in creating business cases that demonstrate the benefits of the product roadmap, determine priorities, and measure success through predefined Key Performance Indicators.
  • Collaborate with technology teams to translate business needs into actionable requirements, in the form of User Stories, to facilitate incremental delivery across the pipeline.
  • Engage daily with both internal and external development and QA teams in an Agile environment to clarify requirements and ensure smooth project execution.
  • Serve as the main point of contact for technology teams throughout the development and testing phases, advising leadership on any necessary prioritization adjustments.
  • Conduct user acceptance testing, ensuring all standards are met, and provide sign-off on behalf of the organization.
Requirements

Requirements for this Product Delivery Specialist role:

  • A strong background in the Betting and Gaming industry, with a deep understanding of its customers.
  • Proven experience in defining and delivering customer-facing products, both internally and externally.
  • Proficiency in various product discovery techniques to assess the suitability of product requirements at all levels.
  • Expertise in data-driven decision-making.
  • Exceptional verbal and written communication skills, with the ability to engage a diverse range of stakeholders.
  • Experience with Agile software development practices and methodologies, with a clear understanding of their organizational benefits.
  • Previous experience in the Betting and Gaming industry is desirable.