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Guest Services Coordinator

2 months ago

Durban, KwaZulu-Natal, South Africa Micah Govender Developments Full time
About the Role:

As a key member of our team at Micah Govender Developments, you will be responsible for delivering exceptional guest experiences across our operations. To be successful in this role, you will need to possess strong leadership and interpersonal skills, with a presentable and well-spoken demeanor. Your outgoing and social personality will be a valuable asset in building relationships with our guests, staff, and stakeholders.

Key Responsibilities:

• Lead and manage guest services teams to ensure seamless delivery of hospitality services.

• Develop and implement strategies to improve guest satisfaction and loyalty.

• Foster a positive work environment that encourages teamwork and collaboration.

• Manage and maintain accurate records of guest interactions, feedback, and concerns.

• Collaborate with other departments to ensure consistent and high-quality service delivery.

Requirements:

• Previous experience in a similar role within the hospitality/service industry.

• Strong leadership and interpersonal skills.

• Presentable and well-spoken.

• Outgoing and social personality.

• Must be results-driven and able to work under pressure.

• Valid Driver's License.

• Excellent problem-solving abilities.

• Ability to work flexible hours, including weekends and holidays.

• Willing to travel at short notice and sometimes for long periods of time.

• Strong attention to detail and a proactive approach.

• Hospitality or management qualifications are a plus.

• Advanced level of computer literacy. Preferably KZN based.

What We Offer:

• Competitive salary and benefits package.

• Employee incentive schemes.

• Opportunities for career growth and development.

• A dynamic and supportive work environment.

• Salary: R 35 000 per month + company car, medical aid, and provident fund.