Senior Associate Service Coordinator

3 weeks ago


Durban, KwaZulu-Natal, South Africa Stratogo Full time

Job Overview: The Senior Associate Service Coordinator position at Stratogo involves providing exceptional client service, managing associate performance, and ensuring compliance with statutory and legislative requirements.

Main Responsibilities:

  • Client Service: Deliver outstanding client service by meeting or exceeding SLAs.
  • Associate Service: Recruit, manage, and develop a team of associates to meet client requirements.
  • Compliance: Ensure adherence to Health & Safety, Benefits, and Bargaining Councils/LRA regulations.
  • Record Keeping: Maintain accurate and up-to-date records, including invoices and associate files.

KPIs:

  • Effective associate recruitment and increase in head count.
  • Build and maintain strong client relationships.
  • Manage and report on associate performance.
  • Maintain cost-to-serve margins.
  • Ensure accurate payroll administration documentation.

Competency Requirements:

  • Professional manner and positive attitude.
  • Excellent communication skills at all levels.
  • Knowledge of Stratogo's recruitment and internal administration processes.
  • Attention to detail and accuracy.
  • Self-motivation and high energy levels.


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