Dynamic Groups Coordinator

16 hours ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

**About Us**

Black Pen Recruitment is proud to partner with a reputable Destination Management Company in Southern Africa, renowned for its exceptional service and meticulous attention to detail.

The company specializes in Meetings and Incentives, Individual Travel, and Leisure Groups, offering bespoke itineraries that exceed client expectations.

As a trusted industry player, they have established strong relationships with suppliers and clients alike, ensuring seamless travel experiences.

**Job Summary**

We are seeking a highly motivated Junior Groups Consultant to join their Head Office team in Cape Town. As a key member of the Leisure Groups Team, you will be responsible for managing series travel programs, delivering exceptional customer service, and driving team success.

**Key Responsibilities**

  • Program Management: Oversee the entire process from booking confirmation to execution, invoicing, and on-the-ground support.
  • Series Program Coordination: Handle multiple series programs simultaneously, ensuring consistency, quality, and attention to detail.
  • Crisis Management: Address unexpected issues during the travel experience promptly, maintaining a seamless experience for clients and guides.
  • Team Collaboration: Work closely with other departments to ensure smooth operations and communication.
  • Mentorship and Guidance: Provide training and knowledge sharing to colleagues to drive team success.
  • Record Keeping: Maintain accurate records of bookings, feedback, and program performance for continuous improvement.
  • Reporting and Communication: Attend team meetings, provide daily reports, and maintain clear communication with clients, management, and the team.

**Requirements**

  • Diploma or degree in Tourism, Hotel Management, or Events Management.
  • Minimum 2 years of experience in Group Travel, with a focus on Groups Series.
  • Profound knowledge of South Africa as a tourism destination.
  • Elementary understanding of Tourplan and WETU systems.
  • Ideal experience with the German Market and Culture, with German language proficiency an advantage.
  • A customer-focused approach with the ability to handle pressure and tight deadlines.
  • Ability to work extended hours when necessary to meet the demands of the travel industry.
  • A proactive, problem-solving attitude and ability to work independently and collaboratively.
  • Strong communication and organizational skills, with the ability to manage multiple tasks efficiently.
  • Ability to establish and maintain effective working relationships with clients and suppliers.
  • Advanced knowledge of Microsoft Office and proven track record in its use.

**Benefits**

  • Competitive salary with performance-based incentives.
  • Opportunities for career growth and development.
  • Travel perks and discounts.
  • A dynamic and supportive work environment.

**Location:** Cape Town, South Africa
**Workplace:** Hybrid

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