Withdrawal Processing Coordinator
5 days ago
Hollywoodbets seeks a skilled Withdrawal Processing Coordinator to join our team. This role requires attention to detail, administrative prowess, and the ability to handle multiple responsibilities with ease.
The successful candidate will process withdrawals efficiently, address customer concerns, investigate account-related matters, and monitor suspicious transactions. A background in contact centers is essential for delivering outstanding customer experiences.
About Hollywoodbets- We operate across Africa and the UK, offering opportunities for growth and professional development.
- Award-winning customer service has earned us recognition in South Africa.
- Contact Centre Experience: Critical for handling customer inquiries and resolving issues promptly.
- Diploma/Degree: Advantageous but not compulsory.
- Accurately process withdrawals using designated platforms.
- Resolve customer queries across multiple channels.
- Investigate and resolve account-related issues or discrepancies.
- Escalate suspicious or unusual transactions to management.
- Prepare manual payments for the Treasury team.
- Attend to additional tasks as needed.
- Organizational Skills: Effective use of time and resources ensures efficient task completion.
- Detail-Oriented: Maintains accuracy and customer satisfaction.
- Results-Driven: Focuses on delivering quality outcomes.
Suitable candidates should submit their applications for consideration.
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