Warranty Process Coordinator

6 days ago


Durban, KwaZulu-Natal, South Africa Bonafide Human Capital Full time

Job Description

Bonafide Human Capital is looking for a skilled Vehicle Warranty Professional to join our team. The successful candidate will be responsible for accurately processing and managing warranty claims, ensuring compliance with Stellantis policies.

Main Responsibilities
  1. Warranty Claims: Submit and track warranty claims with Stellantis, ensuring they meet all manufacturer guidelines.
  2. Documentation: Review repair orders, technician notes, and invoices to confirm warranty eligibility and compliance.
  3. Communication: Liaise with Stellantis representatives regarding claim approvals, rejections, and audits.
  4. Collaboration: Work closely with service advisors, technicians, and parts personnel to gather accurate information for warranty submissions.
  5. Parts Return: Ensure that all replaced parts are returned as per Stellantis' policies and maintain accurate records.
  6. Record Keeping: Maintain detailed documentation of all warranty transactions, including parts replaced, labor costs, and claim statuses.
Key Requirements
  • Experience: Minimum 2 years of experience as a Warranty Clerk in a Stellantis dealership or service center.
  • Technical Knowledge: In-depth understanding of Stellantis warranty claim procedures, policies, and dealership management systems.
  • Software Skills: Proficiency in Stellantis warranty processing systems (e.g., DealerCONNECT, MOPAR warranty systems).
  • Attention to Detail: Strong analytical skills to verify claim accuracy and prevent rejections.


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