Customer Experience Specialist

4 days ago


Cape Town, Western Cape, South Africa Lead Generation Group Full time

Lead Generation Group seeks an experienced Escalations Specialist Lead to contribute to delivering exceptional customer experiences.

Key Responsibilities:
  • Manage and resolve escalated client complaints and issues, ensuring high customer satisfaction.
  • Provide expert guidance and coaching to team members on complaint handling and resolution.

In this critical role, you will be at the forefront of supporting and optimizing business processes and technologies that drive logistics operations. Your primary focus will be ensuring users can work seamlessly within our systems, enhancing operations.

About This Opportunity

We are seeking a highly skilled Escalations Specialist Lead to join our dynamic environment and lead a team in managing and resolving escalated client complaints and issues.

This is an exciting opportunity to contribute to delivering exceptional customer experiences and develop strategies to reduce the frequency of escalations and enhance overall client experience.



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