Retail Operations Team Lead

3 weeks ago


Centurion, Gauteng, South Africa WNS Global Services Full time

As a Retail Operations Team Lead at WNS Global Services, you will be responsible for managing the retail operations and support team to deliver outstanding customer online experiences aligning with Customer First principles and a modern luxury approach.

  • Main Purpose: Manage the Retail Operations and Support Team to ensure the delivery of outstanding customer experiences.
  • Key Responsibilities:
    • Manage the performance of the team to ensure the delivery of outstanding customer experiences.
    • Motivate and support a high-performance team.
    • Facilitate seamless and efficient interactions with related teams and all stakeholders.
    • Communicate with the team to share information.
    • Monitor and manage the performance of the team and individual members related to KPIs and achievement of objectives.
    • Manage non-compliance, under-performance, and corrective actions.
    • Manage the inductions of new team members.
    • Coach individuals to develop their knowledge of products, technologies, systems, and processes.
    • Manage succession into key roles to develop talented individuals.
    • Monitor and action survey results in support of improved team performance and customer service excellence.


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