Courier Customer Service Representative
1 month ago
Shorza Ltd is seeking a dedicated Courier Customer Agent to join our dynamic team in Sandton, South Africa. If you thrive in a fast-paced environment and love delivering exceptional service to our UK clients, this is the perfect opportunity for you.
Key Responsibilities:- Provide top-notch customer support by being the friendly voice for our UK clients, assisting with inquiries, tracking shipments, and resolving any issues with a smile.
- Coordinate seamless shipments by managing courier bookings efficiently, ensuring timely pickups and deliveries that exceed customer expectations.
- Communicate clearly and effectively with clients, couriers, and team members to provide updates and ensure smooth operations across all channels.
- Solve problems with creativity by addressing customer concerns with empathy and ingenuity, turning challenges into positive experiences.
- Maintain accurate records by keeping detailed logs of shipments and client interactions to enhance service quality and operational efficiency.
- A customer-centric mindset that genuinely cares about delivering the best experience for our clients and colleagues.
- Outstanding communication skills, with excellent verbal and written communication abilities to connect effortlessly with diverse customers.
- Organizational skills to manage multiple tasks while keeping everything running smoothly.
- Tech-savviness, comfortable using computer systems and software for managing orders and communications.
- Previous experience in customer service, logistics, or related fields is a plus, but enthusiasm and a willingness to learn are key.
- A competitive salary that reflects your skills and dedication.
- Career growth opportunities, with a focus on promoting from within and supporting your professional development.
- A supportive team environment that values innovation and teamwork.
- Employee perks, including access to health benefits and additional perks to enhance your work-life balance.
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