Campaign Manager

6 days ago


Johannesburg, Gauteng, South Africa Sanlam Full time
About the Role

We are seeking a highly skilled Campaign Manager to join our team at Sanlam. As a key member of our operations team, you will be responsible for overseeing the daily operation and configuration of our dialer system to maximize campaign efficiency.

Key Responsibilities
  • Manage dialer settings, including pacing, lead prioritization, and call dispositions.
  • Ensure compliance with dialing regulations and internal policies.
  • Troubleshoot and resolve dialer-related issues promptly.
  • Work closely with IT and vendors to ensure optimal dialer performance and system upgrades.
  • Monitor and analyze campaign performance, including connect rates, conversion rates, and agent productivity.
  • Design, implement, and adjust campaign strategies based on real-time data and outcomes.
  • Collaborate with stakeholders to define campaign objectives and performance targets.
  • Track agent-level performance metrics, including call volume, talk time, idle time, and conversion rates.
  • Provide regular feedback and performance reports to team leads and agents.
  • Identify trends and opportunities for training and development to improve agent efficiency.
  • Create and distribute detailed reports on dialer performance, campaign outcomes, and agent KPIs.
  • Use data analysis to recommend strategies for improving overall performance.
  • Ensure accurate and timely reporting for all relevant stakeholders.
Requirements
  • Proficiency with dialer systems (e.g. Aspect, Five9, Genesys).
  • Advanced skills in Microsoft Excel or data analysis software.
  • Familiarity with CRM systems and data integration.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks.
About Us

We are a leading direct financial services company that offers a complete array of services under one convenient umbrella. Our vision is to be a world-class direct financial services business that provides superior value products to our clients. We are passionate about service excellence, convenience, and innovation.

We are committed to building strong, lasting relationships with our employees and helping them to realize their worth. We offer many opportunities for growth and development, and we are looking for talented individuals like you to join our team.


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