Campaign Director

2 weeks ago


Johannesburg, Gauteng, South Africa CallForce Full time

Campaign Manager Job Description at CallForce

**Key Responsibilities:**

* Manage a high-performing outbound sales team to achieve and exceed performance targets for insurance campaigns.

* Provide coaching, guidance, and mentorship to team members to ensure they meet campaign expectations.

* Foster strong relationships with clients through excellent communication and interpersonal skills, ensuring consistent engagement and delivery of results.

* Monitor and report on campaign performance, addressing challenges and concerns that may impact results.

* Collaborate with Senior Management to ensure timely and accurate campaign reporting.

* Develop and implement employee incentives to drive performance and motivation.

* Continuously review and improve internal systems, procedures, and processes to optimize resource and operational efficiency.

* Oversee quality control and compliance with client and local legislation requirements.

* Work closely with QA to ensure quality standards are met and non-adherence is addressed promptly.

* Ensure agent KPIs are completed and relevant interventions are taken to address underperformance.

**About CallForce:**

CallForce is a dynamic organization dedicated to delivering exceptional results in the insurance industry. We are committed to fostering a culture of excellence, innovation, and teamwork.


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