Insurance Claims Liaison Specialist

7 days ago


Cape Town, Western Cape, South Africa Santam Insurance Full time
Job Overview
As a Motor Claims Relationship Manager at Santam Insurance, you will play a critical role in ensuring seamless communication between our motor assessing department and external stakeholders. This position requires strong relationship-building skills, excellent negotiation abilities, and a keen understanding of service level agreements.

About the Role
This career opportunity is available for an experienced professional who can manage and control Motor Body Repairers' KPIs, support the Assessing team, and effectively handle complaints. The ideal candidate will possess sound knowledge of Smart Repair Technology, repair versus replace methodology, and be proficient in utilizing MBR/Santam systems such as Abuntex, Qapter Connect, RPM, Parts Procurement Systems, and PartSmart.

Key Responsibilities
- Management and control of Motor Body Repairers' KPIs
- Support Assessing team
- Manage and handle complaints
- Excellent complaints handling and report writing
- Sound knowledge of Smart Repair Technology
- Repair versus replace methodology
- Application of business standards: Normalise Cost Ratio (NCR), Average Repair Cost (ARC), ARC plus Ancillary Cost (ACPC)
- Utilisation of alternative and green parts
- Additional cost after FRC
- Management of MBR/Santam systems
- Initiate, lead and manage Supplier Performance Measurement meetings as per schedule

Requirements
- At least 5 years Motor Assessing Experience
- A minimum of 2 years' experience in Heavy Commercial Vehicle and farming implements
- Abuntex Certified
- Claims Centre
- Santam System knowledge
- Technical Qualification

What We Offer
Santam Insurance is committed to creating a work environment that fosters innovation, flexibility, and growth. As a Motor Claims Relationship Manager, you will have the opportunity to develop your skills, expand your network, and contribute to the company's mission of delivering insurance good and proper.
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