Insurance Claims Expert

6 days ago


Cape Town, Western Cape, South Africa Santam Insurance Full time
Santam Insurance Overview

Santam is the market leader in the general insurance industry in Southern Africa. Our company is a large, diversified, expanding and transforming business with operations in various emerging markets.

We pride ourselves on delivering exceptional service to our clients. Our success is rooted in our passion for delivering Insurance Good and Proper.

Job Summary

This career opportunity is available for a Claims Service Consultant, who will be responsible for managing claims in terms of Service Level Agreements (SLAs). The successful candidate will be based in Sunclare Building, 21 Dreyer Street, Cape Town.

Main Responsibilities:
  • Register claims and make decisions regarding merit.
  • Manage claims in terms of SLA's.
  • Appoint assessors if necessary.
  • Negotiate settlements.
  • Daily estimate updates as well as note attachment to system.
  • Timeous and efficient management of inbox.
  • Liaise with brokers.
  • Prompt feedback and handling of complaints (internal & external).
  • Assisting with the loading of payments and bordereaux's.

Requirements:
  • Ability to work well under pressure with minimal supervision.
  • Excellent communication and interpersonal skills.
  • Logical thinking and decision-making abilities.
  • Subscription to the purpose, vision, and values of the company.


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