Insurance Claims Professional Lead

5 days ago


Cape Town, Western Cape, South Africa Santam Insurance Full time

Santam's mission is to provide exceptional customer experiences through Insurance Good and Proper. As a Claims Service Consultant, you will play a critical role in achieving this goal.

Main Responsibilities
  1. Claim Registration and Decision-Making
  2. Efficient Claim Management
  3. Assessor Appointment and Settlement Negotiation
  4. Daily Estimate Updates and Note Attachment
  5. Effective Inbox Management and Query Response
  6. Liaising with Brokers and Handling Complaints
  7. Loading Payments and Bordereaux Assistance

To excel in this position, you must be able to work autonomously, have excellent communication skills, and be able to contribute to a collaborative team environment.

Essential Skills and Qualifications
  • Logical Reasoning and Decision-Making
  • Strong Communication and Teamwork Skills
  • Ability to Work Well Under Pressure
  • Commitment to Our Purpose, Vision, and Values


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