Senior Customer Experience Specialist

5 days ago


Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

At Ten Lifestyle Group, we're dedicated to providing exceptional customer experiences for our high-net-worth clients. As a Senior Customer Experience Specialist, you'll play a critical role in ensuring that our members receive the best possible service.

Key Responsibilities
  • You will lead on representing the member in the business and champion the best outcome for the member.
  • Successfully resolve complaints and escalated complaints as per business requirements.
  • Support the region and operations with complaint resolution and provide coaching on open complaints.
  • Facilitate clear communication and ongoing support to the business through effective management of key tools and functions.

You will work closely with Operations, Proposition, Product, and Global CX to turn dissatisfied members into loyal advocates of the concierge service.



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