Customer Experience Director

3 days ago


Port Elizabeth, Eastern Cape, South Africa Farm Manager SA Full time

Farm Manager SA is committed to investing in our employees and providing them with opportunities for growth and development. As a Quality Assurance Professional, you will play a vital role in ensuring the quality of service delivery within our call center operations.

We are seeking a highly skilled and experienced Quality Manager to lead our quality assurance team and drive continuous improvement initiatives. The successful candidate will have a strong background in quality assurance, with expertise in developing and implementing quality assurance strategies, designing and executing quality monitoring programs, and analyzing quality data to identify areas for improvement.

Responsibilities:
  • Develop and implement quality assurance initiatives to maintain service quality.
  • Design and execute quality monitoring programs to evaluate customer interactions and operational processes.
  • Conduct regular audits and evaluations of call center agents' performance against established quality metrics and benchmarks.
  • Provide actionable insights and recommendations to management based on quality data analysis.
  • Prepare and present detailed reports on quality performance metrics, trends, and improvement initiatives to senior management and clients.
  • Collaborate with training and operations teams to develop training programs based on quality assessment findings.
  • Implement corrective actions and continuous improvement initiatives to enhance overall service quality and customer satisfaction.


  • Port Elizabeth, Eastern Cape, South Africa Boikago Group Full time

    Job DescriptionWe are seeking a Customer Experience Associate to join our team at Boikago Group. The successful candidate will be responsible for providing exceptional customer service and support to our clients, and for ensuring that our customers have a positive experience when interacting with our company.Key ResponsibilitiesHandle customer inquiries and...


  • Port Elizabeth, Eastern Cape, South Africa FNB South Africa Full time

    Universal Advisor PositionFNB South Africa is looking for a talented individual to fill the role of Universal Advisor. The ideal candidate will possess excellent communication skills and be able to deliver exceptional customer experiences.Key Responsibilities and AccountabilitiesCustomer Relationship ManagementBuild and maintain strong relationships with...


  • Port Elizabeth, Eastern Cape, South Africa DigiCert Full time

    Who we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put...


  • Port Elizabeth, Eastern Cape, South Africa Growth in Visionaries Marketing Full time

    About Growth in Visionaries Marketing">Growth in Visionaries Marketing is a dynamic organization dedicated to delivering exceptional customer experiences. We are seeking a highly motivated and skilled Customer Service Agent to join our team.


  • Port Elizabeth, Eastern Cape, South Africa Stonebridge Hr Solutions Full time

    We're looking for a Customer Experience Specialist to join our team as a Waiter (Waitress) - Corporate at Stonebridge Hr Solutions. As a key member of our service team, you'll be responsible for delivering exceptional customer experiences and ensuring that every guest leaves with a positive impression.Main ResponsibilitiesTo ensure sideboards on stations are...


  • Port Elizabeth, Eastern Cape, South Africa DigiCert Full time

    About UsDigiCert is a leading global security authority that's disrupting its own category. Our encryption is trusted by major e-commerce brands, the world's largest companies, major cloud providers, entire country financial systems, and even surgically embedded pacemakers. We help companies put trust to work.Job SummaryWe are looking for a Customer...


  • Port Elizabeth, Eastern Cape, South Africa Rainmaker Acquisiton CC Full time

    About the RoleThe Customer Experience Associate will play a critical role in ensuring that our clients receive exceptional service and support. This includes providing timely and accurate responses to client inquiries, resolving issues efficiently, and escalating complex problems to senior staff members.Key AccountabilitiesYou will be responsible for...


  • Port Elizabeth, Eastern Cape, South Africa Clicks Group Limited Full time

    Position Summary:This role seeks to deliver unparalleled customer experiences through expert product knowledge and innovative sales approaches.

  • IT Director

    8 hours ago


    Port Elizabeth, Eastern Cape, South Africa Staff Solutions Recruitment Full time

    IT Director - Oos-Kaap - Staff Solutions RecruitmentCompany Overview: Staff Solutions Recruitment is a leading recruitment agency with a strong reputation for delivering top talent to the IT industry. We are currently seeking an experienced IT Director to join our team.About the Role: As an IT Director, you will be responsible for overseeing the management...


  • Port Elizabeth, Eastern Cape, South Africa The Building Company Full time

    **Job Role: Assistant Store Director at The Building Company**We are seeking an experienced professional to fill the role of Assistant Store Director, responsible for optimizing branch performance, driving profitability, and delivering exceptional customer experiences.Key Accountabilities:Performance Improvement: Develop and execute plans to enhance branch...


  • Port Elizabeth, Eastern Cape, South Africa Bash Full time

    Bash is seeking a Customer Delivery Experience Manager to join our team.About the RoleThe successful candidate will be responsible for managing customer delivery experiences, ensuring high levels of satisfaction, and developing initiatives to exceed customer expectations.Key ResponsibilitiesDevelop and implement strategies to improve customer satisfaction...

  • IT Director

    4 days ago


    Port Elizabeth, Eastern Cape, South Africa Staff Solutions Recruitment Full time

    Company Overview: Staff Solutions Recruitment is a leading recruitment agency with a strong reputation for delivering top talent to the IT industry. We are currently seeking an experienced IT Director to join our team.About the Role: As an IT Director, you will be responsible for overseeing the management and direction of all IT resources to achieve company...


  • Port Elizabeth, Eastern Cape, South Africa Wesbank Full time

    Job DescriptionTo deliver exceptional customer experiences by being responsive and sensitive to customer needs, expectations, and providing product solutions while adhering to policy and process.Connect with our customers by living up to our brand promise at all times.Converse with our customers in a way they fully understand and provide helpful solutions...


  • Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

    At Ten Lifestyle Group, we're dedicated to providing exceptional customer experiences for our high-net-worth clients. As a Senior Customer Experience Specialist, you'll play a critical role in ensuring that our members receive the best possible service.Key ResponsibilitiesYou will lead on representing the member in the business and champion the best outcome...


  • Port Elizabeth, Eastern Cape, South Africa Rhodes University Full time

    Rhodes University is seeking a highly skilled Director's Office Assistant to join our team in the Residential Operations Division. This role requires a strong administrator who can provide expert support to the Director and contribute to the success of the division.About the RoleThis is a unique opportunity to join a dynamic team and contribute to the...


  • Port Elizabeth, Eastern Cape, South Africa Ten Lifestyle Group Full time

    We're seeking a highly experienced Client Services Director to join our team at Ten Lifestyle Group. As a key member of our leadership team, you'll be responsible for driving exceptional customer experiences and leading our client services team.Behavioral ExpectationsRole model behaviors associated with our values: Member Focused, Trustworthy, and...

  • Production Director

    4 hours ago


    Port Elizabeth, Eastern Cape, South Africa Profile Personnel Full time

    We are seeking a highly motivated Production Director to join our team at Profile Personnel.About the Role:The successful candidate will be responsible for planning, organizing, directing, and running optimum day-to-day operations to exceed customers' expectations.This includes increasing production capacity and flexibility while minimizing costs and...


  • Port Elizabeth, Eastern Cape, South Africa Aspen Pharma Group Full time

    Job Description:OverviewWe are seeking an experienced Executive Director of Manufacturing to lead our production activities and drive the implementation of strategic plans.The ideal candidate will have strong leadership skills and experience in managing a strategic production site, ideally in a pharmaceutical environment.Key Responsibilities:Drive OTIF...


  • Port Elizabeth, Eastern Cape, South Africa PERI Full time

    About this OpportunityWe are seeking a highly motivated and experienced Satellite Manager to join our team at PERI Group. As a Satellite Manager, you will be responsible for managing the logistics and yard operations of our satellite location, ensuring that all staff, equipment, and processes are running efficiently and effectively. This is a key role within...


  • Port Elizabeth, Eastern Cape, South Africa Job Link Placement Full time

    About the JobThe Job Link Placement is looking for a Credit Operations Director to lead and manage the Credit department. As a key member of the finance team, you will be responsible for overseeing the Credit operations and ensuring that they are efficient and effective.Main Responsibilities:Lead and manage the Credit Department and the Sales Admin and...