Technical Implementation Engineer

1 month ago


Sandton, South Africa Dimension Data Full time

Dimension Data is seeking a highly skilled Technical Implementation Engineer (L3) to join our team. As a key member of our implementation team, you will be responsible for providing technical support to clients and ensuring the successful delivery of network solutions.

Job Description:

We are looking for a talented individual with a solid understanding of Networking principles on Cisco environments and good knowledge of VoIP Protocols on Broadsoft, SBC and Porta platforms. The ideal candidate will have experience in technical implementation engineering or a similar role, with a strong focus on customer engagement and project management.

Key Responsibilities:
  • Provide technical support to clients and ensure the successful delivery of network solutions
  • Install and configure software and hardware, resolve incidents, and perform root cause analysis
  • Work directly with clients to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users
  • Test and troubleshoot functionality of installed systems; identify and document technical issues to be escalated to product and system integration teams for resolution
Requirements:

To be successful in this role, you will need to have:

  • A solid understanding of Networking principles on Cisco environments
  • Good knowledge of VoIP Protocols on Broadsoft, SBC and Porta platforms
  • Experience in technical implementation engineering or a similar role
  • Strong customer engagement and project management skills
Benefits:

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package including health insurance, retirement plan, and paid time off.



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