Lifestyle Management Coordinator
3 weeks ago
Company Overview
Quintessentially is a global luxury lifestyle management and concierge service company that provides exceptional support to its clients.
Job Summary
- Provide administrative support to the Senior Management team and Lifestyle Managers within the department.
- Deliver exceptional customer service to Quintessentially members through various communication channels.
- Assist in data recovery from QForce to support operations, finance, and management administration.
- Collaborate with the Brand Relations Manager to research, compile, and draft membership newsletters and daily media summaries.
- Ensure the Johannesburg office adheres to PCI DSS requirements and procedures.
- Act as the first point of contact for the Johannesburg office, ensuring a seamless and professional experience.
Key Responsibilities
- Excellent written and oral communication skills, with fluency in English required.
- Passion for delivering exceptional customer service and service excellence.
- Diplomatic communication and problem-solving skills.
- A 'can-do' attitude, with a willingness to adapt to new processes.
- Fast learner, with the ability to adapt to rapid change.
- Creative problem-solving and organizational skills, with attention to detail.
- Confident, with the ability to prioritize, delegate, and meet deadlines under pressure.
- Proactive and reactive, with the ability to anticipate client needs and show initiative.
- Ability to remain calm and courteous under pressure, with effective conflict management.
- Outstanding project management skills, with the ability to manage requests from initiation to completion.
- Self-starter and autonomous worker, with strong IT and CRM systems skills.
- Good team player, with compassion towards fellow colleagues.
- Excellent interpersonal skills, with outstanding telephone manner.
- Mature approach, with dedication and commitment to the role.
- Reliability, with excellent timekeeping essential.
- Experience in handling confidential information with discretion and sensitivity.
Requirements and Goals
- Increased awareness and knowledge in luxury travel and leisure, personal assistant, customer service, guest relations, or lifestyle sectors.
- Knowledge in handling executives, senior executives, and VIPs.
- In-depth understanding of lifestyle management requirements for affluent, high-net-worth individuals.
- Good knowledge of worldwide travel destinations and luxury products/services, preferred but not essential.
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