Lifestyle Management Coordinator

3 weeks ago


Johannesburg, Gauteng, South Africa Quintessentially Full time

Company Overview

Quintessentially is a global luxury lifestyle management and concierge service company that provides exceptional support to its clients.

Job Summary

  • Provide administrative support to the Senior Management team and Lifestyle Managers within the department.
  • Deliver exceptional customer service to Quintessentially members through various communication channels.
  • Assist in data recovery from QForce to support operations, finance, and management administration.
  • Collaborate with the Brand Relations Manager to research, compile, and draft membership newsletters and daily media summaries.
  • Ensure the Johannesburg office adheres to PCI DSS requirements and procedures.
  • Act as the first point of contact for the Johannesburg office, ensuring a seamless and professional experience.

Key Responsibilities

  • Excellent written and oral communication skills, with fluency in English required.
  • Passion for delivering exceptional customer service and service excellence.
  • Diplomatic communication and problem-solving skills.
  • A 'can-do' attitude, with a willingness to adapt to new processes.
  • Fast learner, with the ability to adapt to rapid change.
  • Creative problem-solving and organizational skills, with attention to detail.
  • Confident, with the ability to prioritize, delegate, and meet deadlines under pressure.
  • Proactive and reactive, with the ability to anticipate client needs and show initiative.
  • Ability to remain calm and courteous under pressure, with effective conflict management.
  • Outstanding project management skills, with the ability to manage requests from initiation to completion.
  • Self-starter and autonomous worker, with strong IT and CRM systems skills.
  • Good team player, with compassion towards fellow colleagues.
  • Excellent interpersonal skills, with outstanding telephone manner.
  • Mature approach, with dedication and commitment to the role.
  • Reliability, with excellent timekeeping essential.
  • Experience in handling confidential information with discretion and sensitivity.

Requirements and Goals

  • Increased awareness and knowledge in luxury travel and leisure, personal assistant, customer service, guest relations, or lifestyle sectors.
  • Knowledge in handling executives, senior executives, and VIPs.
  • In-depth understanding of lifestyle management requirements for affluent, high-net-worth individuals.
  • Good knowledge of worldwide travel destinations and luxury products/services, preferred but not essential.


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