Senior Claims Manager
4 weeks ago
Armstrong Appointments is seeking a highly skilled Senior Claims Manager to join our team in Johannesburg, South Africa. As a key member of our claims team, you will be responsible for handling a broad portfolio of general property, engineering, mining, casualty / financial lines claims.
Main Responsibilities:
- Deliver high-quality claim handling and customer services.
- Handle claims of varying severity, including coverage review, fact investigation, loss evaluation, and designing and executing on an appropriate claim resolution strategy.
- Set and maintain appropriate and timely indemnity and expense reserves in accordance with Claims Handling Expectations and Guidelines.
- Proactively manage claims diaries to drive timely resolution.
- Develop and implement strategies for fair claim resolution, including settlement negotiation where needed.
- Select, direct, and manage external experts and vendors, including working with experts to set budgets and effectively manage costs.
- Regularly provide actionable claims insights and input to internal stakeholders, including underwriters, sales, and risk engineering.
- Assist Underwriting and others with contractual wording and risk assessments associated with particular policies or risks.
- Keep Claim Management and Internal Stakeholders aware of loss potential and material claim developments, consistent with the Claim Handling Expectations and Standard Operating Procedures.
- Provide accurate information and data for Claims' reporting. Comply with internal governance, legal, and regulatory requirements.
Qualifications:
- Completed Matric. Degree / Diploma will be advantageous.
- Minimum 10 years Claims or Insurance Industry experience. Background working in the primary insurance market is preferred.
- A desire to learn and develop as a person and as an insurance professional.
- Curious, energetic, confident, collaborative, proactive, problem solver who is prepared to contribute towards all areas of the CorSo business.
- Ability to work independently and as part of a team.
- Strong coverage, investigation, loss evaluation, and claim valuation skills. Strong negotiation skills with a desire to continue development of such skills.
- Ability to engage and manage external experts, including proactive cost management.
- Strong litigation and outside attorney management skills.
- Strong understanding of underwriting and other insurance functions.
- Strong computer skills including proficiency in the use of MS Office (Word, Excel, Power Point), MS Outlook, and the use of Internet for research and investigation.
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