Senior Claims Manager

4 weeks ago


Johannesburg, Gauteng, South Africa Armstrong Appointments Full time
Job Title: Senior Claims Manager

Armstrong Appointments is seeking a highly skilled Senior Claims Manager to join our team in Johannesburg, South Africa. As a key member of our claims team, you will be responsible for handling a broad portfolio of general property, engineering, mining, casualty / financial lines claims.

Main Responsibilities:

  • Deliver high-quality claim handling and customer services.
  • Handle claims of varying severity, including coverage review, fact investigation, loss evaluation, and designing and executing on an appropriate claim resolution strategy.
  • Set and maintain appropriate and timely indemnity and expense reserves in accordance with Claims Handling Expectations and Guidelines.
  • Proactively manage claims diaries to drive timely resolution.
  • Develop and implement strategies for fair claim resolution, including settlement negotiation where needed.
  • Select, direct, and manage external experts and vendors, including working with experts to set budgets and effectively manage costs.
  • Regularly provide actionable claims insights and input to internal stakeholders, including underwriters, sales, and risk engineering.
  • Assist Underwriting and others with contractual wording and risk assessments associated with particular policies or risks.
  • Keep Claim Management and Internal Stakeholders aware of loss potential and material claim developments, consistent with the Claim Handling Expectations and Standard Operating Procedures.
  • Provide accurate information and data for Claims' reporting. Comply with internal governance, legal, and regulatory requirements.

Qualifications:

  • Completed Matric. Degree / Diploma will be advantageous.
  • Minimum 10 years Claims or Insurance Industry experience. Background working in the primary insurance market is preferred.
  • A desire to learn and develop as a person and as an insurance professional.
  • Curious, energetic, confident, collaborative, proactive, problem solver who is prepared to contribute towards all areas of the CorSo business.
  • Ability to work independently and as part of a team.
  • Strong coverage, investigation, loss evaluation, and claim valuation skills. Strong negotiation skills with a desire to continue development of such skills.
  • Ability to engage and manage external experts, including proactive cost management.
  • Strong litigation and outside attorney management skills.
  • Strong understanding of underwriting and other insurance functions.
  • Strong computer skills including proficiency in the use of MS Office (Word, Excel, Power Point), MS Outlook, and the use of Internet for research and investigation.

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