Senior Desktop Support Engineer

13 hours ago


Cape Town, Western Cape, South Africa Headspace Global Full time

Job Title: Senior Desktop Support Engineer

Job Summary: We are seeking a highly skilled Senior Desktop Support Engineer to join our team at Headspace Global. As a Senior Desktop Support Engineer, you will be responsible for providing technical support and maintenance for our desktop systems, ensuring they are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support and maintenance for desktop systems
  • Troubleshoot and resolve technical issues
  • Install and configure new hardware and software
  • Develop and implement preventative maintenance plans
  • Provide excellent customer service and support

Requirements:

  • 36 years minimal IT experience
  • 2 years minimal experience in an enterprise server environment with administration and problem resolution of Windows Server
  • 2 years minimum experience in virtualised workloads (VMWare / HyperV)
  • Extensive knowledge of desktops, laptops, printers, network, copiers, Microsoft 365 Suite, Windows 10 & 11 Operating Systems, Redundancy Strategies, HyperVisors, Windows Server 2012 Operating Systems, Active Directory, DNS, DHCP, RDS Roles, Installation and Configuration of Exchange / SQL Server, Basic Scripting Tasks for Large Scale Deployments, LAN / WAN Solutions, ITIL processes, Remote Monitoring Systems, SAN Storage Management, Services, Firewall Management, Installation and Maintenance of Proxy Servers

Preferred Qualifications:

  • CompTIA A and N
  • CCNA/CCNP
  • MCITP/MCSE on Windows Server 2012
  • Microsoft 365 Administration
  • Microsoft Azure Certification
  • Vendor Certifications (HPE DELL LENOVO IBM etc)

Working Environment:

We are a dynamic and innovative company, and we are looking for a talented individual who is passionate about technology and customer service. If you are a motivated and experienced Senior Desktop Support Engineer looking for a new challenge, please submit your application.



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