Desktop Support Specialist

5 days ago


Cape Town, Western Cape, South Africa Network Recruitment Full time
Job Description

Network Recruitment is seeking a highly skilled Desktop Support Engineer to join our team. As a key member of our operational team, you will play a vital role in providing technical expertise and support for our desktops, servers, and networks.

Key Responsibilities:
  • Manage the Service Desk: Log incidents, provide L1 telephonic support, and escalate when necessary.
  • Execute Daily Operational Activities: Perform backup tape changes and health checks to ensure seamless operations.
  • Provide Technical Support: Offer assistance for desktops, servers, printers, and networks to ensure optimal performance.
  • Engage with Vendors: Collaborate with vendors to meet operational requirements and ensure timely delivery of services.
  • Support Critical Systems: Provide technical support for CCTV, PABX, and call logging systems (3CX) to ensure business continuity.
Requirements:
  • 2-4 years of experience in a similar role.
  • Proficiency in Microsoft technologies (Active Directory, Windows 10+, Server 2016+, Office 365).
  • Understanding of WAN & LAN technologies.
  • Familiarity with TCP/IP tools (DNS, DHCP) and routing.
  • Hands-on experience with server and PC/Laptop hardware (HP, Dell, Lenovo).
  • Previous experience in retail environments and POS hardware (preferred).
  • Valid driver's license and own transportation.
Qualifications:
  • Matric.
  • Relevant tertiary qualification.
  • MCSE Certification (preferred).


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