Level 2 Desktop Support Specialist

1 day ago


Cape Town, Western Cape, South Africa Datacentrix Full time
Job Title: Level 2 Desktop Engineer

We are seeking a highly skilled Level 2 Desktop Engineer to join our team at Datacentrix. The successful candidate will be responsible for providing technical support and maintenance for our desktop infrastructure.

Key Responsibilities:
  • Respond to and resolve technical issues related to hardware, software, and networking.
  • Diagnose and troubleshoot problems using effective diagnostic and troubleshooting techniques.
  • Liaise with other functional leads and systems owners to ensure seamless service request fulfillment and incident response.
  • Direct unresolved issues to the next level of support personnel.
  • Perform special tasks as assigned by management.
  • Guide users on IT systems, systems usage, and IT processes.
  • Participate in project delivery and complete tasks assigned by project management.
  • Help create technical documentation and manuals.
  • Perform systems administration and maintenance as assigned by the ICT Service Delivery Manager.
Requirements:
  • Matric certificate.
  • 3 years of proven work experience as a Level 2 Desktop Support Engineer, Technical Support Engineer, or similar role.
  • Relevant tertiary qualification or certifications.
  • ITIL Foundation certification is advantageous.
  • Hands-on experience with Windows OS environments.
  • Own car and valid driver's license are essential.
Technical Competencies and Working Knowledge:
  • Physical IT infrastructure.
  • Server applications architecture.
  • Internet technologies.
  • MS Desktop Operating systems.
  • Office 365.
  • Antivirus and firewall knowledge.
  • Experience of mobile devices.
  • Knowledge in the use of a call logging tool.
  • Working knowledge of remote support tools.
  • Printing and automation.


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