Level 2 Desktop Support Specialist
1 day ago
We are seeking a highly skilled Level 2 Desktop Engineer to join our team at Datacentrix. The successful candidate will be responsible for providing technical support and maintenance for our desktop infrastructure.
Key Responsibilities:- Respond to and resolve technical issues related to hardware, software, and networking.
- Diagnose and troubleshoot problems using effective diagnostic and troubleshooting techniques.
- Liaise with other functional leads and systems owners to ensure seamless service request fulfillment and incident response.
- Direct unresolved issues to the next level of support personnel.
- Perform special tasks as assigned by management.
- Guide users on IT systems, systems usage, and IT processes.
- Participate in project delivery and complete tasks assigned by project management.
- Help create technical documentation and manuals.
- Perform systems administration and maintenance as assigned by the ICT Service Delivery Manager.
- Matric certificate.
- 3 years of proven work experience as a Level 2 Desktop Support Engineer, Technical Support Engineer, or similar role.
- Relevant tertiary qualification or certifications.
- ITIL Foundation certification is advantageous.
- Hands-on experience with Windows OS environments.
- Own car and valid driver's license are essential.
- Physical IT infrastructure.
- Server applications architecture.
- Internet technologies.
- MS Desktop Operating systems.
- Office 365.
- Antivirus and firewall knowledge.
- Experience of mobile devices.
- Knowledge in the use of a call logging tool.
- Working knowledge of remote support tools.
- Printing and automation.
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Desktop Support Specialist
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Desktop Support Specialist
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Desktop Support Specialist
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