Strategic Account Operations Manager

2 weeks ago


Cape Town, Western Cape, South Africa DSV Full time
Job Title: Strategic Account Operations Manager

We are seeking an experienced Strategic Account Operations Manager to join our team at DSV in Cape Town, Western Cape.

About the Role:

  • The successful candidate will be responsible for managing a team assigned to a specific set of customers, ensuring alignment of operational tasks and objectives.
  • Liaising with customers daily to ensure efficient operation of their accounts.
  • Developing and maintaining strategic relationships with key clients.

Responsibilities:

  1. Managing and maintaining service levels within the KPIs set out in the Service Level Agreement.
  2. Understanding customer service requirements and collaborating with internal teams to meet these expectations.
  3. Collating data for weekly/monthly/quarterly presentations to customers.

Requirements:

  • Grade 12 Certificate
  • Minimum 5 years' experience in Ocean Freight Forwarding
  • Minimum 3 years in managing people (supervisory or other)
  • Tertiary Qualification in Supply Chain or Logistics an added advantage

Estimated Salary: R750,000 - R900,000 per annum based on qualifications and experience.

Benefits: Competitive salary package, opportunities for growth and development within the company, and a dynamic work environment.



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