Strategic Account Operations Manager
2 weeks ago
We are seeking an experienced Strategic Account Operations Manager to join our team at DSV in Cape Town, Western Cape.
About the Role:
- The successful candidate will be responsible for managing a team assigned to a specific set of customers, ensuring alignment of operational tasks and objectives.
- Liaising with customers daily to ensure efficient operation of their accounts.
- Developing and maintaining strategic relationships with key clients.
Responsibilities:
- Managing and maintaining service levels within the KPIs set out in the Service Level Agreement.
- Understanding customer service requirements and collaborating with internal teams to meet these expectations.
- Collating data for weekly/monthly/quarterly presentations to customers.
Requirements:
- Grade 12 Certificate
- Minimum 5 years' experience in Ocean Freight Forwarding
- Minimum 3 years in managing people (supervisory or other)
- Tertiary Qualification in Supply Chain or Logistics an added advantage
Estimated Salary: R750,000 - R900,000 per annum based on qualifications and experience.
Benefits: Competitive salary package, opportunities for growth and development within the company, and a dynamic work environment.
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