Contact Centre Trainer Leader

Afrizan People Intelligence is seeking an Executive Contact Centre Leader to drive business growth and innovation in our Omnichannel operation. The ideal candidate has experience in business development, operations, and leadership.Key Expectations:Develop and execute business strategies for expansionDesign and implement efficient Contact Centre...

Afrizan People Intelligence is seeking a visionary Contact Centre Director to establish and lead an Omnichannel operation from the ground up. This role requires a strategic powerhouse with experience in business development, operations, and leadership.Key Responsibilities:Drive new business opportunities in the BPO sectorExpand our footprint into national...

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key Responsibilities- Lead and manage a team of contact center agents, ensuring quality customer interactions and...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

**Contact Centre Team Lead Specialist Role**We are looking for a highly motivated and experienced Contact Centre Team Lead Specialist to join our team at InsidEntity.In this role, you will be responsible for leading a team of call centre agents and team leaders, ensuring that they deliver exceptional customer service and meet their performance targets.Key...

Contact Centre Agent (Graduate)Kick-start your career in the online gaming world and experience the very latest in technology and innovation.About our companyWork is play :) We make games, and we're passionate about it. We're a dev house which specializes in advanced, cutting edge online fun, a sentiment that is echoed in our environment and company culture....

Creating purposeful careers as we build the future of contact centre solutionsWe're looking for a Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.ResponsibilitiesFacilitate training group as per Client curriculum requirementsTransfer...

Job Purpose The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring that customers are provided the best possible experience through, quality management. Providing full support to the Contact Centre Manager....

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diploma No less than 2 years' contact centre experience Strong background in reservations / sales / travel company is desirable Great track record as reference checks will be conducted...

Job DescriptionDigital Gaming Corp. is seeking a highly skilled Contact Centre Training Specialist to join our team in Johannesburg. In this role, you'll be responsible for the development and delivery of comprehensive onboarding training for new Contact Centre staff.Your key responsibilities will include:Designing and delivering interactive training...

In this critical position, you will lead by example, driving operational efficiency and excellence in our contact centre. You will develop and implement strategies to improve performance, manage resources, and analyse data to inform decisions.What We OfferA dynamic working environment that fosters collaboration and innovation.Opportunities for career...

A highly motivated BPO Executive is required to lead the establishment of an Omnichannel Contact Centre. The successful candidate will have a solid background in business development, operations, and leadership, with expertise in Omnichannel strategies and technology integration.ResponsibilitiesThe role includes:Quality & Customer Experience:Establish robust...

Role Summary:We are looking for a highly skilled and experienced Dialler Manager to join our team at ALEFBET HOLDINGS. As a key member of our collections team, you will be responsible for managing and optimizing dialler performance to enhance contact rates and campaign effectiveness. You will develop and implement dialler strategies for optimal lead list...

Old Mutual is committed to empowering individuals to make informed financial decisions. As a Financial Advisor, you will play a critical role in helping customers achieve their financial goals.Qualification & ExperienceYou must have a Senior Certificate (Matric / Grade 12/ NQF 4 equivalent) and a minimum of 3 years prior work experience in Sales and contact...

Our Ideal CandidateWe are looking for an experienced leader who can inspire and motivate their team to deliver exceptional results. The successful candidate will possess:Strong leadership and interpersonal skillsExcellent communication and problem-solving abilitiesA deep understanding of the short-term insurance industryExperience in managing and developing...

A Contact Centre Dialling Specialist is required to manage and optimize dialler performance, develop and implement dialler strategies, and ensure seamless dialler operations and minimal downtime. In this role, you will also be responsible for analyzing dialler reports and data to drive continuous improvement and collaborate with various stakeholders to...

Direct Financial Advisor Contact-Centre page is loadedDirect Financial Advisor Contact-CentreApply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id JR-62227Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Career BenefitsFree Adviser Academy...

Dutch-speaking Call Centre Employee Sales Job description:The work at our clients sales department is very varied and versatile. Through various channels, potential customers come to you. Whether it's cross-selling, up-selling or retention. You ensure that their interest only grows and are not afraid to close the deal.This is you:You speak perfect DutchYou...

CALLING ALL Contact Centre DIALLER ADMINISTRATORSReference: DBN000803-AD-1Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department in Constantia Kloof, Roodepoort. You will form part of a successful team and be situated in a bright, arty and busy environment.As the IT & Dialler administrator, you...