Contact Centre Manager

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diploma No less than 2 years' contact centre experience Strong background in reservations / sales / travel company is desirable Great track record as reference checks will be conducted...

Job DescriptionDigital Gaming Corp. is seeking a highly skilled Contact Centre Training Specialist to join our team in Johannesburg. In this role, you'll be responsible for the development and delivery of comprehensive onboarding training for new Contact Centre staff.Your key responsibilities will include:Designing and delivering interactive training...

Role Summary:We are looking for a highly skilled and experienced Dialler Manager to join our team at ALEFBET HOLDINGS. As a key member of our collections team, you will be responsible for managing and optimizing dialler performance to enhance contact rates and campaign effectiveness. You will develop and implement dialler strategies for optimal lead list...

A highly motivated BPO Executive is required to lead the establishment of an Omnichannel Contact Centre. The successful candidate will have a solid background in business development, operations, and leadership, with expertise in Omnichannel strategies and technology integration.ResponsibilitiesThe role includes:Quality & Customer Experience:Establish robust...

Unlock Your Potential as a Senior Contact Centre Team LeadAbout the RoleThis is an exceptional opportunity to lead a high-performing contact centre team in the travel industry. As a Senior Contact Centre Team Lead, you will be responsible for driving sales and customer satisfaction through effective coaching, performance management, and mentorship.Main...

Contact Centre Agent (Graduate)Kick-start your career in the online gaming world and experience the very latest in technology and innovation.About our companyWork is play :) We make games, and we're passionate about it. We're a dev house which specializes in advanced, cutting edge online fun, a sentiment that is echoed in our environment and company culture....

**Contact Centre Team Lead Specialist Role**We are looking for a highly motivated and experienced Contact Centre Team Lead Specialist to join our team at InsidEntity.In this role, you will be responsible for leading a team of call centre agents and team leaders, ensuring that they deliver exceptional customer service and meet their performance targets.Key...

Old Mutual is committed to empowering individuals to make informed financial decisions. As a Financial Advisor, you will play a critical role in helping customers achieve their financial goals.Qualification & ExperienceYou must have a Senior Certificate (Matric / Grade 12/ NQF 4 equivalent) and a minimum of 3 years prior work experience in Sales and contact...

Direct Financial Advisor Contact-Centre page is loadedDirect Financial Advisor Contact-CentreApply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id JR-62227Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Career BenefitsFree Adviser Academy...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key Responsibilities- Lead and manage a team of contact center agents, ensuring quality customer interactions and...

CALLING ALL Contact Centre DIALLER ADMINISTRATORSReference: DBN000803-AD-1Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department in Constantia Kloof, Roodepoort. You will form part of a successful team and be situated in a bright, arty and busy environment.As the IT & Dialler administrator, you...

Contact Centre Trainer Job DescriptionWe are seeking an experienced Sales Trainer to join our team in Johannesburg. The ideal candidate will have a strong background in sales training and development, with a minimum of 2 years' experience. They will be responsible for delivering high-quality training that meets the needs of clients and agents.Key...

Contact Centre Manager: VIP Desk Cape Town or GautengDetailsLocation: Johannesburg, ZADate: 6 Feb 2025Reference: 137989Job ClassificationJob Family: Sales and ServicesSub Family: Call Centre (Service)Manage Others: YesFAIS AffectedFAIS Affected - YesJob PurposeTo manage the smooth running of the Nedbank Contact Centre to ensure quality service, client...

Job title : Contact Centre Manager: VIP Desk Cape Town or GautengJob Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries Job PurposeTo manage the smooth running of the Nedbank Contact Centre to ensure qualilty service, client retention and sales and maintaining stakeholder relationships in line...

Job title : Direct Financial Advisor Contact-CentreJob Location : Gauteng, JohannesburgDeadline : April 11, 2025Quick Recommended LinksJobs by Location Job by industries Career Benefits Free Adviser Academy Learning Programme which will qualify you to operate as a Personal Financial Adviser. Payment of a Living Allowance during the first three months of...

Get AI-powered advice on this job and more exclusive features.Who We AreWe are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We're leading the way in responsible travel, offering unique and rich...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue to meet Call Centre Targets.Responsibilities:Establishing goals for call center employeesResolving customer issues and other call center problemsManaging the team's performanceEnsuring that technical knowledge is effectively...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.Setting goals: Establishing goals for call center employeesResolving issues: Resolving customer issues and other call center problemsManaging performance: Managing the team's performanceTransferring...